Sr. Customer Support Executive

Zobone International Outsourcing Pvt. Ltd.; Rajkot; On-site; INR 335,000 - 391,000; Full time

Benefits offered by this job

Paid sick time

Paid time off

In person work

Job summary

Zobone International Outsourcing Pvt. Ltd. in Rajkot is seeking a Customer Support Executive for our UK Property Management team.

You will act as the main bridge between the Rajkot office and London's client team, handling day-to-day operations for a UK-based property management company. The role requires excellent English, strong organisational skills, and the ability to manage multiple priorities in an international setting.

Qualifications

• Excellent English communication skills.
• Highly organised with the ability to manage multiple priorities.
• Willingness to learn and adapt in an international environment.

Responsibilities

• Handle client and stakeholder communication via phone, email, and WhatsApp.
• Coordinate with Rajkot-based team and London client team to ensure smooth operations.
• Support lettings and commercial departments of the UK client on a day-to-day basis.
• Update appointment sheets and ensure visit sheets/videos are completed; manage CRM records.

Skills

English communication

Organisational skills

Multitasking

Job description

Job description:About the Role :We are seeking a skilled and dynamic Customer Support Executive to join our UK Property Management team, operating from our Rajkot office. In this role, you will serve as a key point of contact between our Rajkot-based team and the London client team, supporting day-to-day operations for a UK-based property management company. The ideal candidate is highly organised, an excellent communicator in English, and capable of managing multiple priorities in a fast-paced, international environment.

Key Responsibilities

• Client & Stakeholder Communication
  • Handle residential property compliance enquiries via phone, email, and WhatsApp.
  • Liaise daily with landlords, tenants, UK Council officers, and other stakeholders.
  • Build and maintain strong professional relationships with all parties, including local authorities.
• Operations & Coordination
  • Coordinate seamlessly with the Rajkot-based team and the London client team to ensure smooth operations.
  • Support the UK-based client’s lettings and commercial department on a day-to-day basis.
  • Update and maintain appointment sheets, verifying that property managers have completed required visit sheets and videos.
  • Work on the CRM system to manage records, communications, and task tracking accurately.
• Issue Resolution & Complaint Handling
  • Effectively resolve discrepancies and complaints from landlords and tenants relating to maintenance issues.
  • Escalate complex issues to the appropriate team members in a timely manner.
• Flexibility & Learning
  • During the initial onboarding period, work as a buffer team member across multiple project functions to gain a 360-degree understanding of all processes.
  • Adapt dynamically to changing priorities and responsibilities as required by the project.

Salary

₹30,000.00 - ₹35,000.00 per month

Note for Fresh Graduates: Exceptional freshers with outstanding communication skills and a proactive attitude are encouraged to apply. Relevant experience is an advantage but not a barrier for highly motivated candidates.

Working Hours (Afternoon Shift - Summers)

Mon–Fri: 01:00 PM – 10:30 PM | Sat: 01:00 PM – 7:30 PM

Working Hours (Afternoon Shift - Winters)

Mon–Fri: 02:00 PM – 11:30 PM | Sat: 02:00 PM – 8:30 PM

Why Join Us?

• Gain hands-on experience working with a UK-based property management company.
• Exposure to international operations and processes.
• Structured onboarding and 360-degree project training.
• Competitive salary aligned with experience and performance.
• Benefits: Paid sick time.
• Paid time off.
• Work Location: In person