General Manager Operations

The Phoenix Mills Ltd.; Bengaluru; On-site; INR 900,000 - 1,600,000; Full time

Job summary

The Phoenix Mills Ltd. in Bengaluru seeks an experienced Facility & Property Manager to lead commercial office PM-FM operations, ensuring high client satisfaction and seamless service delivery.

You will oversee safety, maintenance, and vendor coordination across large office spaces. Applicants should have an engineering degree, strong communication skills, and a track record in preventive maintenance and safety compliance.

Qualifications

• Experience in managing large commercial facilities and client-facing roles.
• Understanding of preventive maintenance and safety compliance standards.
• Strong written and spoken communication in English and local languages.

Responsibilities

• Hold site leadership role within a core team and drive strategic decisions.
• Design, monitor and improve PM-FM processes for commercial offices.
• Ensure service delivery to clients and smooth premises operation.
• Coordinate with outsourced teams for upkeep, safety, and compliance.
• Inspect spaces for cleanliness, safety, and asset uptime (M&E, HVAC, lifts, etc.).
• Manage safety and security compliance, risk assessments, and emergency readiness.
• Oversee vendor management, AMC negotiations, and contracts.
• Coordinate with government bodies and maintain regulatory compliance.
• Lead safety training, incident investigations, and continuous improvement.

Skills

Client management

Preventive maintenance

Communication skills

Safety compliance

Education

BE in Electrical/Mechanical or related engineering

Job description

About the Role

The position has the responsibility to handle complete gamut of Property Facility Management for Commercial Office Spaces in the complex & committed towards the Office Clients' all round satisfaction.

Responsibilities

• To hold Site leadership role and part of the core team of company, take strategic, contingency, and important decisions.


• Monitoring, designing & establishment of process for the Commercial Offices PM-FM Operations.


• Will be responsible for service delivery to all the clients ensuring smooth running in the premises.


• Responsible for all Facility Management related activities such as upkeep and maintenance of buildings and infrastructure in co-ordination with outsourced teams.


• Regularly inspect Client spaces, public, mechanical, and ground areas to ensure property maintenance and cleanliness.


• Responsible for operation of all deliverables to the tenants/clients, including - M&E Services (Power, Water, AC, Lifts, FPS, STP), cleaning & hygiene mgmt, Waste Management, Pest control, Gardening, Physical Security, Traffic & parking management, Food Court Management, AMC management.


• Shall be responsible for attending & addressing to all emergency breakdowns in his buildings, as per contingency plans.


• Will be responsible for all safety and security compliance in the building.


• Maintenance of Fire Fighting systems, DG Sets, HVAC, Pumps and electrical systems like cables & transformers.


• Ensuring uptime for all major equipment.


• Provide technical assistance and advice on building operations systems including HVAC, electrical, energy management, plumbing, roofs, fire safety, environmental issues, security, and controls.


• Keep track of completion of all helpdesk service requests from clients; all complaints to be closed with corrective actions to prevent recurrence of the client complaint.


• Responsible for the physical management of the property, including regular maintenance and emergency repairs.


• Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service.


• Ensure to keep thorough records regarding the property. This should include all expenses per budgets; list of all inspections, maintenance requests, any complaints, records of repairs, costs of repairs, maintenance costs.


• Vendor Management and AMC negotiations. Responsible for the purchase and contracts.


• Liaison with local and Government bodies, authorities.


• To prepare, monitor & regular updates on checklist of regulatory compliance.


• Coach and develop the team at property level- directly and indirectly reporting at the property.


• Impart training to Core Roles in Facility & Work closely with other PML Teams & SME's for the same.


• Provide advice on health, safety and well being issues.


• Ensure Safety standards are maintained as per the organizational safety policy.


• Responsible for the enforcement of health and safety legislation.


• To impart to all employees the understanding that the violation of standard safe working practices is as serious as the violation of any other company rule and shall take corrective action when safety rules are ignored and set a good safety example himself.


• To make it possible for each employee under control to take part in the safety programme by personal contact and group discussions.


• To discuss on the results of accident investigation and suggestions for preventing recurrence.


• Provide a workplace that is free from serious safety and health hazards.


• Providing leadership in developing measures and practices that prevent accidents and ensure compliance with Safety standards.


• Monitor the workplace to ensure employees follow safety in work.


• Ensure that the workplace is monitored and is fully in compliance with all applicable Safety standards, rules and regulations in order to maintain safety in facilities.


• Ensure that Safety Standard Operating Procedures (SOPs) are maintained, and communicated to all concerned and all levels of employees.


• Participating in workplace safety and health planning meetings.


• Identifying hazardous situations that are associated with the accident.


• Ensuring implementation & monitoring of Quality Management Systems’ requirements into the organization’s processes.


• Take review of Quality and OHS Management system objectives and its progress.


• Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls.


• To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.


• Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities.


• Shall lead the response to any emergency in co-ordination with the outsourced team as per the Emergency Response Plan, during normal duty hours.


• Shall ensure risk assessment is conducted of all activities in consultation with on ground staff and adequate control measures are planned and implemented on site.


• Getting internal audit done through the vendor audit team.

Qualifications

• Basic qualification Degree or BE in - Electrical, Mechanical, Electronics, or any other relevant Engineering or Degree in Administration with essential experience.


• Persons with additional qualification in safety, fire, ISO certifications, finance. BBA/MBA will be preferred.


• Having PG or Masters qualification will be an advantage.


• Good verbal and written communication skills with fluency in English, Hindi & local vernacular languages are MUST.


• He/She must be smart & have passion for Client Handling, interacting with multiple stakeholders and managing large teams.

Required Skills

• Client Management Skills


• Preventive maintenance skills


• Good Communication Skills


• Knowledge of Safety Standard & Compliance

Preferred Skills

• 14 to 17 years of experience in Facilities / Property Management.


• Prefer to have 4-5 years’ experience with Commercial real Estate