Property Manager

Flora Homes; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Flora Homes is seeking a proactive Property Manager in Gurugram district, Haryana. The role oversees day-to-day property operations, rent collection, tenant handling, and documentation to ensure a smooth living experience for residents.

You will coordinate with vendors, manage check-in/check-out, maintain records, prepare property bills, and support marketing efforts as needed.

Qualifications

• Experience in property management or rentals is preferred.

Responsibilities

• Manage monthly rent and other dues collection from tenants/residents and maintain accurate payment records.

Skills

Tenant handling

Communication

Rent collection

Documentation

Organizational skills

Negotiation

Problem-solving

Multitasking

Teamwork

Tools

MS Excel

Google Sheets

WhatsApp

Email

Job description

Role & responsibilities

We are looking for a responsible, organized, and customer-focused Property Manager to oversee day-to-day property operations. The role will involve rent and dues collection, tenant/client handling, check-in and check-out documentation, billing, property coordination, and ensuring a smooth living experience for residents.

Key Responsibilities

• Manage monthly rent and other dues collection from tenants/residents and maintain accurate payment records.
• Follow up with tenants regarding pending rent, utility bills, deposits, and other outstanding payments.
• Handle complete check-in and check-out procedures, including documentation, KYC verification, agreements, inventory checks, and handover/takeover formalities.
• Maintain updated records of tenant details, rent payments, security deposits, agreements, and documentation.
• Prepare, verify, and manage electricity, water, maintenance, internet, housekeeping, and other property-related bills.
• Coordinate with vendors, housekeeping, maintenance staff, and service providers to ensure smooth property operations.
• Conduct regular property inspections and identify maintenance, cleanliness, safety, or operational issues.
• Handle tenant/client queries, complaints, and requests professionally and ensure timely resolution.
• Maintain strong relationships with existing clients and provide excellent customer service.
• Coordinate room availability, vacant rooms, move-ins, move-outs, and room allocations.
• Ensure that all required property documents and records are properly maintained and updated.
• Assist in resolving disputes related to rent, damages, deposits, maintenance, or property rules.
• Coordinate with management regarding occupancy, collections, expenses, maintenance requirements, and operational updates.
• Ensure compliance with company policies, property rules, and required documentation procedures.
• Support property marketing and lead conversion activities whenever required.
• Prepare regular collection, occupancy, expense, and property performance reports for management.

Required Skills

• Excellent client/tenant handling and communication skills
• Strong follow-up and rent collection skills
• Good knowledge of property documentation and KYC procedures
• Strong organizational and record-keeping abilities
• Good negotiation and problem-solving skills
• Ability to handle difficult clients professionally
• Basic knowledge of MS Excel, Google Sheets, WhatsApp, and email
• Ability to manage multiple properties/tasks simultaneouslyStrong attention to detail and accountability
• Good interpersonal and team-management skills

Preferred candidate profile

Preferred Candidate

• Experience in PG, co-living, rental properties, hotels, serviced apartments, or real estate operations will be preferred.
• Candidates with experience in rent collection and tenant management will have an advantage.
• Must be proactive, responsible, and comfortable with regular client interaction.
• Should be willing to coordinate with tenants and vendors outside regular office routines when operationally required.

Key Performance Areas (KPIs)

• Timely rent & dues collection
• Occupancy and room availability management
• Smooth check-in/check-out process
• Accurate documentation and billing
• Tenant satisfaction and complaint resolution
• Timely maintenance and vendor coordination
• Accurate property records and reporting
• Reduction of payment delays and operational issues