Project Manager (Workday & PeopleSoft Support Services)

NTT DATA, Inc.

Dadri, Hyderabad, Bengaluru

On-site

INR 3,000,000 - 5,400,000

Full time

14 days+

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Job summary

NTT DATA, Inc. is seeking an experienced Project Manager to lead a Workday and PeopleSoft Application Support Services engagement in Hyderabad.

You will manage end-to-end lifecycle from transition to steady-state operations, including governance, stakeholder management, and continuous improvement initiatives. The role requires 10+ years in IT services with 3–5 years in managing enterprise ERP support, and proven experience with Workday and/or PeopleSoft.

Qualifications

Bachelor's degree in CS, IS, business administration or related field.
10+ years of IT services experience with 3–5+ years in enterprise application support.
Proven experience managing Workday and/or PeopleSoft support services.
Experience leading large-scale transition and transformation programs.
Experience managing rebadged employees or workforce transition initiatives.
Strong understanding of AMS delivery models.
Experience managing globally distributed teams.

Responsibilities

Lead end-to-end transition activities from project initiation through handover.
Oversee rebadged resource onboarding and integration.
Manage day-to-day delivery of Workday and PeopleSoft support services and SLA/KPI adherence.
Conduct regular service reviews with business and IT stakeholders.
Establish dashboards, governance, and reporting for executives.
Ensure governance, security, and compliance across engagements.

Skills

Delivery Leadership

Governance Management

Customer Relationship Management

Executive Communication

Change Management

Conflict Resolution

Team Management

Rebadged Workforce Integration

Workday HCM

PeopleSoft ERP

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

Tools

ServiceNow

ITIL

PMP/PRINCE2/Agile/Scrum

Job description

Job Description Project Manager (Workday & PeopleSoft Support Services)

Position Title

Project Manager – Workday & PeopleSoft Support Services

Location

Hyderabad – Work From Office 5 days a week.

Experience

10+ years of IT Services experience with 3-5 years managing large-scale PeopelSoft ERP/ Workday HCM support engagements.

Role Overview

We are seeking an experienced Project Manager to lead a Workday and PeopleSoft Application Support Services engagement. The individual will be accountable for managing the end-to-end lifecycle of the engagement, including transition from incumbent/vendor or client teams, integration and management of rebadged resources, establishment of steady-state operations, service delivery governance, stakeholder management, and driving continuous improvement initiatives.

The Project Manager will serve as the primary point of accountability for operational performance, SLA compliance, customer satisfaction, financial management, resource planning, and transformation opportunities.

Key Responsibilities

Transition Management

Lead end-to-end transition activities from project initiation through operational handover.
Develop and execute transition plans, governance structures, risk mitigation plans, and knowledge transfer frameworks.
Ensure successful knowledge acquisition across Workday and PeopleSoft functional and technical domains.
Establish support processes, escalation mechanisms, service management procedures, and operational readiness criteria.
Manage transition milestones, dependencies, risks, and stakeholder communications.
Drive go-live readiness assessments and transition acceptance sign-offs.

Rebadged Resource Management

Lead onboarding and integration of rebadged resources into the organization.
Ensure smooth workforce transition while maintaining service continuity.
Manage employee engagement, retention, performance management, and career development plans.
Align rebadged teams with organizational culture, processes, compliance requirements, and delivery standards.
Build a cohesive delivery organization across client, incumbent, and new team members.

Service Delivery & Steady-State Operations

Own day-to-day delivery of Workday and PeopleSoft application support services.
Ensure achievement of SLAs, KPIs, service quality targets, and contractual commitments.
Manage Incident, Problem, Change, Request Fulfillment, and Release Management processes.
Conduct regular service reviews with business and IT stakeholders.
Establish operational dashboards, service reporting, and executive governance reviews.
Manage production support teams across functional and technical workstreams.

Stakeholder Management

Act as the primary customer-facing delivery leader.
Build trusted relationships with client business leaders, HR teams, IT leadership, and vendor partners.
Facilitate governance meetings, steering committee reviews, and executive presentations.
Manage escalations and ensure timely resolution of critical production issues.
Drive customer satisfaction and account growth opportunities.

Financial & Resource Management

Manage project and operational budgets, forecasts, and financial performance.
Ensure resource capacity planning aligns with contractual obligations and demand forecasts.
Monitor utilization, productivity, attrition, and workforce planning metrics.
Support recruitment, succession planning, and skills development initiatives.
Identify opportunities for cost optimization and operational efficiencies.

Continuous Improvement & Transformation

Develop and execute a Continuous Service Improvement (CSI) roadmap.
Identify automation opportunities using Workday, PeopleSoft, ServiceNow, AI, and workflow tools.
Drive reduction in ticket volumes, recurring incidents, and manual effort.
Improve service quality through root cause analysis and proactive problem management.
Implement industry best practices aligned with ITIL and support maturity frameworks.
Lead process optimization initiatives and operational excellence programs.

Governance & Compliance

Ensure adherence to ITIL processes, security policies, audit requirements, and compliance standards.
Maintain service documentation, SOPs, knowledge repositories, and operational procedures.
Monitor contractual obligations and manage risks through structured governance.
Support internal and external audits as required.

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
10 years of experience in IT Services and Application Support.
3-5+ years managing enterprise application support engagements.
Proven experience managing Workday and/or PeopleSoft support services.
Demonstrated experience leading large-scale transition and transformation programs.
Experience managing rebadged employees or workforce transition initiatives.
Strong understanding of AMS (Application Management Services) delivery models.
Experience managing globally distributed teams.

Preferred Qualifications