Application Manager - HCM Systems

Voltas; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Voltas is seeking an experienced IT Consultant / Application Manager to lead the support, enhancement, change management, and governance of our HCM application landscape. You will partner with HR and business leaders to deliver seamless digital HR solutions across the employee lifecycle.

The role focuses on SAP SuccessFactors, HR integrations, and vendor management, with responsibilities spanning end-to-end application ownership, data integrity, and continuous improvement of HR technology

Qualifications

• Experience in managing HCM applications lifecycle with SAP SF and HR platforms.
• Strong governance, change management, and vendor coordination.
• Ability to partner with HR leadership and cross-functional teams.
• Experience with integrations and data security/compliance.

Responsibilities

• Lead end-to-end lifecycle of HCM applications including support, upgrades, integrations, and governance.
• Serve as IT partner to HR and leadership; ensure high availability of HR systems.
• Drive adoption and continuous improvement of digital HR capabilities.
• Coordinate SIT, UAT, and production deployment; manage change requests throughout lifecycle.
• Manage relationships with implementation partners and AMS vendors.
• Oversee integrations between SF and external systems; ensure data integrity and security.

Skills

Stakeholder Management

Vendor Management

Project Coordination

Change Management

Business Analysis

Communication Skills

Tools

SAP SuccessFactors

HCM Integrations

APIs & Web Services

SAP BTP / Middleware

Data Migration

Reporting & Analytics

Job description

About the Role

We are seeking an experienced and highly motivated IT Consultant / Application Manager to lead the support, enhancement, change management, and governance of the organization's Human Capital Management (HCM) application landscape.

The ideal candidate will act as a strategic IT partner to HR and business stakeholders, ensuring seamless delivery and continuous improvement of digital HR solutions across the employee lifecycle. This role requires strong expertise in SAP SuccessFactors and related HR platforms, along with proven experience managing cross-functional HR technology initiatives, integrations, vendors, and application support teams.

Key Responsibilities:

HCM Application Ownership

• Manage the end-to-end lifecycle of HCM applications, including support, enhancements, upgrades, integrations, and governance.
• Serve as the primary IT contact for HR business functions and leadership teams.
• Ensure high availability, performance, and reliability of HR systems.
• Drive adoption and continuous improvement of digital HR capabilities.

Functional Coverage:

• Support and enhance solutions across:
• Talent Acquisition & Recruitment
• Employee Central (Core HR)
• Time & Attendance Management
• Payroll Integration & Processing
• Performance & Goal Management
• Learning & Development
• Succession Planning & Talent Management
• Employee Self-Service (ESS) & Manager Self-Service (MSS)
• HR Reporting & Analytics

Application Landscape:

• Manage and support platforms such as:
• SAP SuccessFactors
• o Employee Central
• o Recruiting
• o Performance & Goals
• o Learning
• o Succession & Development
• o Time Management
• o Employee Central Payroll
• Talent Recruit System
• Disprz Learning Platform
• Attendance System (Matrix & Others)
• Workforce Management System
• HR Portals and Employee Engagement Platforms
• Third-Party HR Applications and Integrations

Change & Release Management:

• Lead requirement gathering, solution design reviews, impact assessments, and
• e
• Manage change requests through the complete lifecycle from business approval to production deployment.
• Ensure proper documentation, testing, release planning, and post-go-live support.
• Coordinate SIT, UAT, and production deployment activities.

Stakeholder & Vendor Management:

• Partner closely with HR Leadership, COEs, Shared Services, and Business Teams.
• Manage relationships with implementation partners, AMS vendors, and technology providers.
• Conduct periodic governance meetings and service reviews.
• Drive SLA adherence and continuous service improvements

Integration & Data Management:

• Oversee integrations between SuccessFactors and external systems including Payroll, LMS, Attendance, ERP, and third-party applications.
• Coordinate API, middleware, file-based, and cloud integrations.
• Ensure data integrity, security, and compliance across the HCM ecosystem

Support Operations:

• Manage incident, problem, and service request processes.
• Perform root cause analysis and implement preventive actions.
• Ensure timely closure of support tickets within agreed SLAs.
• Monitor application KPIs and service performance metrics.

Compliance & Governance:

• Support audit, compliance, security, and regulatory requirements.
• Ensure adherence to IT governance, change management, and data privacy standards.
• Maintain system documentation, SOPs, and knowledge repositories.

Required Skills & Expertise:

Functional Expertise

• Talent Acquisition & Recruitment Processes
• Core HR / Employee Central
• Time & Attendance Management
• Payroll Processes & Interfaces
• Performance Management
• Learning & Development
• Succession Planning
• HR Shared Services Operations

Technical Expertise

• SAP SuccessFactors Administration
• HCM Integrations
• APIs & Web Services
• SAP BTP / Middleware Concepts
• Data Migration & Data Validation
• Reporting & Analytics

Professional Skills

• Stakeholder Management
• Vendor Management
• Project Coordination
• Change Management
• Business Analysis
• Problem Solving
• Communication & Presentation Skills