Project Manager HR Systems / SuccessFactors

Kiya.ai; Bengaluru; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Kiya.ai seeks an experienced Project Manager/Delivery Lead in Bengaluru to drive large-scale projects in LMS-related domains. You will plan, coordinate, and track multiple workstreams across business, technology, and vendor teams, ensuring timely execution and governance across changes and releases.

The role emphasizes strong planning, risk management, and stakeholder communication to deliver on commitments with precise documentation and reporting across tools like Jira, Planview, ServiceNow,

Qualifications

• 47 years of experience in Project Management, Technical Project Coordination, PMO, or Delivery Management roles.
• Understanding of core LMS concepts and technical implementation.
• Experience supporting technology, data, analytics, platform, or system implementation projects.
• Strong planning, organization, and execution skills.
• Demonstrated ability to manage multiple concurrent initiatives.
• Strong stakeholder coordination and communication skills.
• Experience tracking project schedules, risks, issues, dependencies, and action plans.
• Working knowledge of Agile and traditional project delivery approaches.
• Experience using Jira, Jira Align, ServiceNow, Smartsheet, Microsoft Project, and Microsoft Office 365.

Responsibilities

• Support project initiation activities including scope definition, timelines, milestones, dependencies, and resource planning.
• Develop and maintain detailed project plans and trackers.
• Coordinate activities across business, technology, and vendor teams to ensure timely execution.
• Track project progress against milestones and communicate status, risks, and issues.
• Follow up on action items and ensure commitments are completed as planned.
• Facilitate project meetings, working sessions, and stakeholder reviews.
• Maintain project documentation and ensure information remains current and accurate.
• Coordinate change implementation activities across impacted systems, teams, and vendors.
• Prepare and distribute stakeholder communications related to planned changes.
• Track responses, confirmations, and readiness activities from impacted parties.
• Coordinate development activities associated with approved change requests.
• Track testing progress including system, integration, and user acceptance testing.
• Support deployment planning and go-live readiness activities.
• Coordinate hyper care activities following production implementations and provide regular status reporting.
• Maintain accurate project schedules, RAID logs, action trackers, and status reports.
• Monitor project health and identify schedule risks, dependencies, and blockers.
• Escalate issues requiring management attention.
• Prepare weekly and monthly status reports for stakeholders and leadership.
• Produce dashboards and metrics to support project decision-making.
• Ensure reporting reflects current project status and agreed priorities.
• Maintain visibility of assigned project backlogs and work intake.
• Support backlog review and prioritization discussions led by program and business leaders.
• Track delivery commitments and provide progress reporting.
• Coordinate escalation tracking and resolution activities.
• Maintain alignment of project data across tools such as Jira, Planview, ServiceNow, and Smartsheet.
• Support change control and governance processes.
• Ensure required approvals, documentation, and evidence are completed and retained.

Skills

Project management

Stakeholder coordination

Communication

Agile delivery

Organization

Tools

Jira

Jira Align

ServiceNow

Smartsheet

Microsoft Project

Microsoft Office 365

Job description

Key Responsibilities

Project Planning & Execution

• Support project initiation activities including scope definition, timelines, milestones, dependencies, and resource planning.
• Develop and maintain detailed project plans and trackers.
• Coordinate activities across business, technology, and vendor teams to ensure timely execution.
• Track project progress against milestones and communicate status, risks, and issues.
• Follow up on action items and ensure commitments are completed as planned.
• Facilitate project meetings, working sessions, and stakeholder reviews.
• Maintain project documentation and ensure information remains current and accurate.

Change & Release Coordination

• Coordinate change implementation activities across impacted systems, teams, and vendors.
• Prepare and distribute stakeholder communications related to planned changes.
• Track responses, confirmations, and readiness activities from impacted parties.
• Coordinate development activities associated with approved change requests.
• Track testing progress including system, integration, and user acceptance testing.
• Support deployment planning and go-live readiness activities.
• Coordinate hyper care activities following production implementations and provide regular status reporting.

Project Tracking & Reporting

• Maintain accurate project schedules, RAID logs, action trackers, and status reports.
• Monitor project health and identify schedule risks, dependencies, and blockers.
• Escalate issues requiring management attention.
• Prepare weekly and monthly status reports for stakeholders and leadership.
• Produce dashboards and metrics to support project decision-making.
• Ensure reporting reflects current project status and agreed priorities.

Project Support & Governance

• Maintain visibility of assigned project backlogs and work intake.
• Support backlog review and prioritization discussions led by program and business leaders.
• Track delivery commitments and provide progress reporting.
• Coordinate escalation tracking and resolution activities.
• Maintain alignment of project data across tools such as Jira, Planview, ServiceNow, and Smartsheet.
• Support change control and governance processes.
• Ensure required approvals, documentation, and evidence are completed and retained.

Documentation & Approval Management

• Manage project and controlled-document workflows through completion.
• Upload and maintain documentation within enterprise document management platforms.
• Route documents for review and approval, monitoring progress and following up with reviewers and approvers.
• Escalate approval delays that may impact project timelines.
• Ensure approval records are completed and linked to project or change closure activities.

Stakeholder Coordination

• Work effectively with stakeholders across multiple functions, geographies, and time zones.
• Ensure alignment on key deliverables, timelines, dependencies, and decisions.
• Communicate clearly and professionally with both technical and non-technical audiences.
• Build strong working relationships across project teams and supporting functions.

Required Qualifications

• 47 years of experience in Project Management, Technical Project Coordination, PMO, or Delivery Management roles.
• Understanding of core LMS concepts and technical implementation.
• Experience supporting technology, data, analytics, platform, or system implementation projects.
• Strong planning, organization, and execution skills.
• Demonstrated ability to manage multiple concurrent initiatives.
• Strong stakeholder coordination and communication skills.
• Experience tracking project schedules, risks, issues, dependencies, and action plans.
• Working knowledge of Agile and traditional project delivery approaches.
• Experience using Jira, Jira Align, ServiceNow, Smartsheet, Microsoft Project, and Microsoft Office 365.

Preferred Qualifications

• Experience supporting HR systems, enterprise platforms, or data initiatives.
• Experience working in a regulated environment such as pharmaceutical, healthcare, or life sciences.
• Familiarity with change management, release management, and governance processes.
• Experience with document management platforms such as Veeva.
• Exposure to Agile or SAFe delivery methodologies.

Key Technical Areas

Area

Primary Focus

Expected Contribution

Project & Program Delivery Tools

Jira, Jira Align, Microsoft Project, Smartsheet

Plan, track, and report on multiple concurrent workstreams.

SuccessFactors / LMS Domain Knowledge

Core LMS concepts, HR systems/platform implementation

Translate business and technical requirements into trackable delivery plans.

Change & Release Governance

Change control, release coordination, ServiceNow/Planview alignment

Coordinate go-live readiness, testing, and hyper care with no missed steps.

Documentation & Approval Management

Controlled-document workflows, Veeva

Ensure documentation and approvals are complete before project or change closure.

Success in This Role Looks Like

• Project plans, RAID logs, and trackers stay current, giving leadership clear visibility into progress, risks, and next steps.
• Change and release activities move through testing, deployment, and hyper care with no missed readiness steps.
• Governance and documentation requirements, including approvals and Veeva records, are complete before project or change closure.
• Stakeholders across geographies and time zones stay aligned on deliverables, timelines, and decisions.