Project Manager – Salesforce Service Cloud & SFMC Programme

Yallo Retail; Bengaluru; Hybrid; INR 2,400,000 - 3,800,000; Part time

Job summary

Yallo Retail in Bengaluru is seeking an experienced Project Manager to lead the delivery coordination, governance, and commercial oversight of a complex Salesforce transformation programme spanning Service Cloud and Salesforce Marketing Cloud (SFMC) workstreams.

The role requires driving sprint cadence, RAID management, stakeholder communication, SOW governance, and commercial burn tracking, while ensuring alignment across technical, business, QA, release, and architecture teams on a global

Qualifications

• 8+ years of experience in enterprise IT project/programme management.
• Proven experience managing large-scale Salesforce transformation programmes.
• Strong experience in Agile delivery management.
• Sprint governance and RAID management.
• Stakeholder communication and commercial governance.
• SOW management and budget tracking.
• Experience coordinating multi-workstream enterprise programmes.
• Delivery lifecycle and release governance knowledge.

Responsibilities

• Lead delivery coordination, governance and commercial oversight of a Salesforce transformation programme.
• Drive sprint cadence, RAID management and stakeholder communication.
• Coordinate multi-workstream activities across CRM, engagement systems, integration, QA and release teams.
• Ensure alignment across technical, business, QA, release and architecture groups.

Skills

Enterprise IT project management

Agile delivery management

Sprint governance

RAID management

Stakeholder communication

SOW governance

Commercial governance

Budget tracking

Cross-functional coordination

Tools

Salesforce Service Cloud

Salesforce Marketing Cloud (SFMC)

Job description

Job Title: Project Manager: Salesforce Service Cloud & SFMC Programme
Job Location: Hybrid (Bangalore)
Job Type: Contract (9 Months + Extendable)

About the Role:

We are seeking an experienced Project Manager to lead the delivery coordination, governance, and commercial oversight of a complex Salesforce transformation programme spanning Service Cloud and Salesforce Marketing Cloud (SFMC) workstreams.

The ideal candidate will drive sprint cadence, RAID management, stakeholder communication, SOW governance, and commercial burn tracking, while ensuring alignment across technical, business, QA, release, and architecture teams.

This role requires strong expertise in enterprise programme delivery, Agile governance, cross-functional coordination, and multi-workstream execution, with the ability to manage both core implementation activities and downstream release coordination across global teams.

Required Skills & Experience:

Essential:

• 8+ years of experience in enterprise IT project/programme management.

• Proven experience managing large-scale Salesforce transformation programmes.

• Strong experience in:

  • Agile delivery management

  • Sprint governance

  • RAID management

  • Stakeholder communication

  • Commercial governance

  • SOW management

• Experience coordinating multi-workstream enterprise programmes involving:

  • CRM platforms

  • Customer engagement systems

  • Integration teams

  • QA and release functions

• Strong understanding of:

  • Delivery lifecycle management

  • Release and cutover governance

  • Resource and budget tracking

• Excellent communication, reporting, and stakeholder management skills.
  

Desirable:

• Experience with:

  • Salesforce Service Cloud

  • Salesforce Marketing Cloud (SFMC)

  • Enterprise customer operations platforms

• Exposure to Retail, BFSI, or enterprise service transformation programmes.

• Experience managing global or distributed delivery teams.

• Certifications such as:

  • PMP

  • PRINCE2

  • Scrum Master

  • SAFe Agile certification