Project /Delivery Manager - Dynamics CRM - Immediate Joiners

Hexaware Technologies; Dadri, Chennai District, Bengaluru; Hybrid; INR 900,000 - 1,450,000; Full time

Job summary

Hexaware Technologies seeks an experienced Delivery Manager / Project Manager for Microsoft Dynamics 365 CRM. Lead end-to-end CRM transformation programs from Discovery to Hypercare, driving governance, workshops, and executive reviews.

Candidate to champion Power Platform, Copilot, Automation, and Agentic AI-powered transformation across global teams with strong stakeholder management and leadership skills.

Qualifications

• 10+ years of IT delivery/project management experience with Dynamics 365 CRM.
• Strong expertise in project governance, stakeholder management, Agile/Scrum, Jira, Azure DevOps, reporting, and dashboards.
• Proven success delivering CRM programs through the complete project lifecycle.
• Excellent customer-facing, communication, negotiation, and leadership skills.

Responsibilities

• Lead project delivery, governance, planning, budgeting, resource management, and stakeholder communication.
• Manage customer workshops, executive reviews, and steering committee meetings.
• Drive project execution across functional, technical, QA, and business teams.
• Own project reporting, risk management, issue resolution, change requests, and delivery metrics.
• Champion adoption of Power Platform, Copilot, Automation, and Agentic AI solutions.

Skills

Dynamics 365 CRM

Governance

Stakeholder management

Agile/Scrum

Jira

Azure DevOps

Reporting

Dashboards

Tools

Jira

Azure DevOps

Job description

Delivery Manager / Project Manager Microsoft Dynamics 365 CRM

We are looking for an experienced Delivery Manager / Project Managerto lead end-to-end Dynamics 365 CRMtransformation programs from Discovery, Blueprinting, Design, Build, UAT, Training, Go-Live, and Hypercare.

Key Responsibilities

• Lead project delivery, governance, planning, budgeting, resource management, and stakeholder communication.
• Manage customer workshops, executive reviews, and steering committee meetings.
• Drive project execution across functional, technical, QA, and business teams.
• Own project reporting, risk management, issue resolution, change requests, and delivery metrics.
• Champion adoption of Power Platform, Copilot, Automation, and Agentic AIsolutions.

Key Deliverables

• Project Charter, Delivery Plan & Roadmap
• Solution Blueprint & Discovery Reports
• RAID Log, Project Schedule & Resource Plan
• Jira Backlog, Epics, Sprint Tracking & Release Plans
• Weekly Status Reports (WSR) & Executive Dashboards
• UAT, Go-Live Readiness & Cutover Plans
• Training, Adoption & Hypercare Plans

Required Skills

• 10+ years of IT delivery/project management experience with Dynamics 365 CRM.
• Strong expertise in project governance, stakeholder management, Agile/Scrum, Jira, Azure DevOps, reporting, and dashboards.
• Proven success delivering CRM programs through the complete project lifecycle.
• Excellent customer-facing, communication, negotiation, and leadership skills.

Ideal Candidate:

A strategic delivery leader who can confidently engage customers, drive executive conversations, govern large CRM transformation programs, and lead organizations toward Copilot and Agentic AI-powered business transformation.