Delivery Manager / Project Manager

BriskWin IT Solutions Pvt Ltd; Ahmedabad District; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

BriskWin IT Solutions Pvt Ltd in India seeks an experienced Delivery Manager / Project Manager for Microsoft Dynamics 365 CRM to lead end-to-end transformation programs from discovery to hypercare.

You will drive governance, planning, budgets, stakeholder engagement, and cross-functional alignment across functional, technical, QA and business teams, while championing Power Platform and AI-powered automation.

Qualifications

• 10+ years of IT delivery/project management experience with Dynamics 365 CRM.
• Strong expertise in project governance, stakeholder management, Agile/Scrum, Jira, Azure DevOps, reporting, and dashboards.
• Proven success delivering CRM programs through the complete project lifecycle.
• Excellent customer-facing, communication, negotiation, and leadership skills.

Responsibilities

• Lead project delivery, governance, planning, budgeting, resource management, and stakeholder communication.
• Manage customer workshops, executive reviews, and steering committee meetings.
• Drive project execution across functional, technical, QA, and business teams.
• Own project reporting, risk management, issue resolution, change requests, and delivery metrics.

Skills

Dynamics 365 CRM

Project governance

Stakeholder management

Agile/Scrum

Jira

Azure DevOps

Reporting

Dashboards

Customer-facing

Leadership

Tools

Jira

Azure DevOps

Job description

Exp: 12+ years

Location: Hyderabad, Mumbai, Pune, Bangalore, Chennai, Noida, Ahmedabad, Coimbatore, Dehradun

Np: Immediate Joiner only

Delivery Manager / Project Manager – Microsoft Dynamics 365 CRM

We are looking for an experienced Delivery Manager / Project Manager to lead end-to-end Dynamics 365 CRM transformation programs from Discovery, Blueprinting, Design, Build, UAT, Training, Go-Live, and Hypercare.

Key Responsibilities

• Lead project delivery, governance, planning, budgeting, resource management, and stakeholder communication.
• Manage customer workshops, executive reviews, and steering committee meetings.
• Drive project execution across functional, technical, QA, and business teams.
• Own project reporting, risk management, issue resolution, change requests, and delivery metrics.
• Champion adoption of Power Platform, Copilot, Automation, and Agentic AI solutions.

Key Deliverables

• Project Charter, Delivery Plan & Roadmap
• Solution Blueprint & Discovery Reports
• RAID Log, Project Schedule & Resource Plan
• Jira Backlog, Epics, Sprint Tracking & Release Plans
• Weekly Status Reports (WSR) & Executive Dashboards
• UAT, Go-Live Readiness & Cutover Plans
• Training, Adoption & Hypercare Plans

Required Skills

• 10+ years of IT delivery/project management experience with Dynamics 365 CRM.
• Strong expertise in project governance, stakeholder management, Agile/Scrum, Jira, Azure DevOps, reporting, and dashboards.
• Proven success delivering CRM programs through the complete project lifecycle.
• Excellent customer-facing, communication, negotiation, and leadership skills.