Senior Project Manager

Milestone Technologies, Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Senior Project Manager in Bengaluru, India, with extensive experience in managing CRM implementation projects, specifically on Salesforce or Microsoft Dynamics 365. The ideal candidate will have around 8-10 years of project management experience, a proven track record of delivering full lifecycle CRM solutions, and will lead cross-functional teams. Qualified applications should possess a Bachelor's degree in a related field and relevant project management certifications, along with strong leadership and analytical skills. Remote work options may be available.

Qualifications

• 8-10 years of experience in project management with a focus on CRM implementations.
• Proven track record of delivering complex CRM projects on time and within budget.
• Strong knowledge of CRM configuration, customization, and integration best practices.
• Certified PMP, PRINCE2, or equivalent certification preferred.

Responsibilities

• Lead and manage end-to-end CRM implementation projects primarily with Salesforce or Dynamics 365.
• Define project scope, objectives, timelines, and deliverables.
• Develop comprehensive project plans covering resource allocation and risk management.
• Coordinate cross-functional teams including developers, analysts, and vendors.
• Monitor project performance against milestones and report status.

Skills

Project management

CRM implementation experience

Leadership

Agile methodologies

Stakeholder engagement

Analytical skills

Education

Bachelor's degree in IT, Business Administration, or a related field

Tools

Microsoft Project

Jira

Job description

We are looking for a seasoned Senior Project Manager with extensive experience in managing CRM implementation projects, specifically in Salesforce or Microsoft Dynamics 365 platforms. The ideal candidate will have around 8-10 years of project management experience and deep expertise in delivering full lifecycle CRM solutions that align with business strategies and drive operational excellence.

Key Responsibilities

• Lead and manage end-to-end CRM implementation projects primarily with Salesforce or Dynamics 365.
• Define project scope, objectives, timelines, and deliverables in collaboration with business stakeholders and technical teams.
• Develop comprehensive project plans covering resource allocation, risk management, budget control, and quality assurance.
• Coordinate cross-functional teams, including developers, business analysts, consultants, and third-party vendors.
• Manage stakeholder communications and expectations throughout the project lifecycle.
• Oversee integration of CRM with other enterprise systems to ensure seamless data flow and process automation.
• Facilitate change management activities including user training, adoption strategies, and support mechanisms post-implementation.
• Monitor project performance against milestones and KPIs, reporting status and escalating issues as necessary to senior leadership.
• Ensure compliance with organizational governance, security standards, and best practices.
• Provide mentorship and guidance to junior project managers and project team members to enhance project delivery capabilities.

Required Qualifications

• Bachelor's degree in IT, Business Administration, or a related field.
• Approximately 8-10 years of progressive experience in project management, with a strong focus on CRM implementations using Salesforce or Microsoft Dynamics 365.
• Proven track record of successfully delivering complex CRM projects on time and within budget.
• Deep knowledge of CRM configuration, customization, and integration best practices.
• Certified Project Management Professional (PMP), PRINCE2, or equivalent certification preferred.
• Proficient in project management tools such as Microsoft Project, Jira, or equivalent platforms.
• Strong leadership, communication, negotiation, and stakeholder engagement skills.
• Experience with Agile, Scrum, and Waterfall methodologies.
• Strong analytical and problem-solving abilities with attention to detail.

Preferred Skills

• Experience with CRM-related cloud solutions and SaaS deployments.
• Familiarity with Salesforce Lightning, Dynamics 365 modules (Sales, Marketing, Customer Service).
• Knowledge of API integrations, data migration strategies, and middleware tools.
• Experience working in global or matrixed organizational structures.