Project Coordinator

TAC Security; Delhi; On-site; INR 500,000 - 800,000; Full time

Job summary

TAC Security in Delhi, India seeks a Project Associate - Client Success to guide clients through compliance journeys, from onboarding to audit readiness. You will coordinate with product and engineering teams, demonstrate platform capabilities, and ensure timely delivery of milestones.

The ideal candidate will manage multiple client accounts, communicate progress, and resolve blockers with proactive escalation when needed.

Qualifications

• Strong client-facing communication and relationship management skills.
• Proven ability to coordinate projects and manage SLAs.
• Ability to explain technical concepts to non-technical stakeholders.
• Excellent organizational, analytical, and problem-solving abilities.
• Experience with Jira, Asana, ClickUp, or similar PM tools.
• Proficiency in Excel, PowerPoint, and documentation tools.
• Ability to manage multiple client accounts and competing priorities.
• Strong follow-up, escalation management, and stakeholder coordination.
• Capable of conducting client meetings, presentations, and product walkthroughs.

Responsibilities

• Act as the primary contact for assigned clients during their compliance journey.
• Understand client requirements, scope, and dependencies.
• Deliver product demonstrations, onboarding sessions, platform walkthroughs, and client training.
• Manage client accounts, track engagement, ensure deliverables.
• Coordinate with Product, Engineering, QA, Auditors, and stakeholders to resolve issues.
• Monitor SLAs, milestones, actions, and timelines for efficient execution.
• Maintain regular client communication and progress updates.
• Identify blockers and escalate risks to drive resolution.
• Maintain project documentation, minutes, trackers, and client records.
• Support clients during assessments, evidence collection, audit readiness, remediation.
• Identify opportunities to improve client experience and product adoption.

Job description

Project Associate -s Client Success

Experience: 2-4 Years

Key Responsibilities

• Serve as the primary point of contact for assigned clients throughout their compliance journey.
• Understand client business requirements, scope, and technical dependencies.
• Conduct product demonstrations, onboarding sessions, platform walkthroughs, and client training.
• Manage client accounts, track engagement progress, and ensure timely completion of deliverables.
• Coordinate with Product, Engineering, QA, Auditors, and other stakeholders to resolve client issues and dependencies.
• Monitor SLAs, project milestones, pending actions, and deliverable timelines to ensure efficient execution.
• Maintain regular client communication, conduct follow-ups, and provide progress updates.
• Identify project blockers, escalated risks, and drive issues through to resolution.
• Maintain accurate documentation, meeting minutes, action items, project trackers, and client records.
• Support clients throughout compliance assessments, evidence collection, audit readiness, and remediation activities.
• Identify opportunities to improve client experience, engagement, and product adoption.

Required Skills

• Strong client-facing communication and relationship management skills.
• Good understanding of project coordination, task tracking, and SLA management.
• Ability to explain technical concepts and product functionality to non-technical stakeholders.
• Strong organizational, analytical, and problem-solving skills.
• Experience with project management tools such as Jira, Asana, ClickUp, or equivalent.
• Proficiency in Microsoft Excel, PowerPoint, and documentation tools.
• Ability to manage multiple client accounts and competing priorities.
• Strong follow-up, escalation management, and stakeholder coordination skills.
• Ability to conduct professional client meetings, presentations, and product walkthroughs.

Good-to-Have Skills

• Basic understanding of cloud environments, APIs, integrations, and technical troubleshooting.
• Experience with client onboarding, product adoption, and implementation management.
• Familiarity with CRM and customer support tools.