Experience: 15 – 18 Years
Primary Responsibilities & Core Competencies
1. Program Governance & Financial Tracking (P&L)
- Establish, standardize, and enforce delivery governance across all constituent client projects.
- Track and optimize critical program KPIs including delivery velocity, critical path variance, defect density, and resource utilization.
- Monitor and manage the financial health of assigned accounts, actively tracking burn rates and implementing strategies to maintain or improve target profit margins.
2. Delivery Mechanics & Framework Management
- Oversee projects executing under both Agile/Scrum and Hybrid delivery frameworks, ensuring teams maintain a predictable sprint cadence and release schedule.
- Review project plans and sprint backlogs to identify critical gaps in scope, resource allocation, and timeline.
- \Actively resolve inter-project dependencies and delivery risks before they impact the integrated master schedule.
- Serve as the primary operational point of escalation for client accounts.
- Rapidly execute rigorous Root Cause Analyses (RCAs) for any delivery slippage, quality drops, or customer escalations, and immediately deploy structured, sustainable remediation plans.
4. Cross-Functional Operations & Capacity Management
- Resource & Capacity Management: Partner closely with Recruitment to forecast capacity demands, address technical talent gaps, and streamline bench management.
- Operational Alignment: Collaborate with Presales during the tail-end of the sales cycle to ensure seamless transition gates, scope clarity, and accurate estimation handovers into active delivery.
- Financial Administration: Partner with the Finance team to guarantee operational hygiene. Ensure customer invoicing is accurate, verified against milestones/timesheets, and dispatched on time. Oversee the timely generation and tracking of vendor work orders (WOs).
- Compliance & Infrastructure: Coordinate with Internal IT and InfoSec to ensure all client-facing engineering environments comply with data security architectures and strict client compliance mandates.
5. Client Management & Professional Candor
- Function as a trusted, confident advisory link between the client’s leadership and internal engineering teams.
- Manage scope creep aggressively via formal change control; confidently negotiate delivery realities and push back constructively against unrealistic timelines or un-baselined requirements.
Candidate Profile & Qualifications
- Experience: 15 to 18 years of progressive experience in IT delivery, with a proven track record of managing multi-project portfolios for external clients.
- Technical Domain Expertise: Proven experience directing complex external software engineering, product development, or technical consulting engagements.
- Methodology: Deep operational knowledge of Agile/Scrum and Hybrid delivery methodologies, including metrics tracking (burndown charts, velocity, cycle time).
- Financial Acumen: Strong understanding of project financials, gross margins, resource costing, and tracking profit metrics.
- Communication: Impeccable verbal and written communication skills, capable of providing direct, action-oriented updates to both internal C-suite executives and external client stakeholders.