Project Coordinator

Securin; Chennai District; On-site; INR 350,000 - 700,000; Full time

Job summary

Zoho is seeking a detail-oriented Project Coordinator to support our Customer Success and Operations teams in ensuring seamless customer engagement delivery. You will maintain accurate data across multiple systems, coordinate key project tasks, and facilitate communication between internal teams and customers.

The ideal candidate is highly organized, tech-savvy, and thrives in a fast-paced, cross-functional environment.

Qualifications

• 3-5 years of experience in Customer Success, Project Coordination, or Operations.
• Strong organizational skills with proven ability to manage multiple projects simultaneously.
• Proficiency in CRM tools (e.g., Zoho, Salesforce) and collaboration platforms (Google Workspace, Outlook, Slack/Chat tools).
• Excellent written and verbal communication skills.
• High attention to detail and ability to spot gaps or inconsistencies in data.

Responsibilities

• Maintain up-to-date customer information, project milestones, and engagement details across CRM and tracking systems.
• Ensure accuracy of task start/end dates, project deliverables, and meeting schedules in internal tools.
• Track customer technology stacks, assets, and critical project details, escalating any gaps or missing information.
• Upload, organize, and update customer documentation and project requirements in designated systems.
• Monitor project trackers to ensure deadlines (e.g., onboarding, readouts, reports, briefs) are met.
• Log and track customer communications, escalations, and follow-ups to support smooth onboarding and engagement.
• Identify and document operational roadblocks, ensuring they are flagged to the appropriate teams for resolution.
• Generate and maintain status reports for internal stakeholders.
• Serve as a central point of coordination between internal teams and customers to ensure alignment on deliverables.
• Share updates, meeting changes, and action items across communication platforms (CRM, trackers, chat tools, email).
• Support distribution of reports and key engagement materials to customers.
• Maintain professionalism in all external and internal communications.
• Coordinate and schedule customer meetings, ensuring the right internal and external stakeholders are included.
• Manage calendar invites, assignments, and meeting logistics across platforms (Outlook, Google Calendar, CRM).
• Take meeting notes and track action items for follow-up.
• Adjust meeting participants and responsibilities as team availability changes.

Skills

Communication skills

Multitasking

Cross-functional collaboration

Proactive problem-solving

Attention to detail

Tools

Zoho CRM

Salesforce

Google Workspace

Outlook

Slack

Job description

We are seeking a detail-oriented and proactive Project Coordinator to support our CustomerSuccess and Operations teams in ensuring seamless customer engagement delivery. This rolewill be responsible for maintaining accurate data across multiple systems, coordinating key project tasks, and facilitating communication between internal teams and customers. The ideal candidate is highly organized, tech-savvy, and thrives in a fast-paced, cross-functionalenvironment.

Qualifications:

• 3-5 years of experience in Customer Success, Project Coordination, or Operationssupport (SaaS or cybersecurity industry preferred).
• Strong organizational skills with proven ability to manage multiple projectssimultaneously.
• Proficiency in CRM tools (e.g., Zoho, Salesforce) and collaboration platforms (GoogleWorkspace, Outlook, Slack/Chat tools).
• Excellent written and verbal communication skills.
• High attention to detail and ability to spot gaps or inconsistencies in data.
• Comfortable working cross-functionally with technical and non-technical teams.
• A proactive problem-solver with a customer-first mindset.

Why Join Us:

• Opportunity to play a critical role in customer engagement success at a fast-growingcompany.
• Exposure to customer success operations in the cybersecurity/technology space.
• Collaborative team environment with opportunities for growth and skill development.

Requirements

Key Responsibilities:

Data & Systems Management:

• Maintain up-to-date customer information, project milestones, and engagement detailsacross CRM and tracking systems.
• Ensure accuracy of task start/end dates, project deliverables, and meeting schedules ininternal tools.
• Track customer technology stacks, assets, and critical project details, escalating anygaps or missing information.
• Upload, organize, and update customer documentation and project requirements indesignated systems.

Project Tracking & Reporting:

• Monitor project trackers to ensure deadlines (e.g., onboarding, readouts, reports, briefs)are met.
• Log and track customer communications, escalations, and follow-ups to support smoothonboarding and engagement.
• Identify and document operational roadblocks, ensuring they are flagged to theappropriate teams for resolution.
• Generate and maintain status reports for internal stakeholders.

Communication & Coordination:

• Serve as a central point of coordination between internal teams and customers to ensurealignment on deliverables.
• Share updates, meeting changes, and action items across communication platforms(CRM, trackers, chat tools, email).
• Support distribution of reports and key engagement materials to customers.
• Maintain professionalism in all external and internal communications.

Meeting & Scheduling Support:

• Coordinate and schedule customer meetings, ensuring the right internal and externalstakeholders are included.
• Manage calendar invites, assignments, and meeting logistics across platforms (Outlook,Google Calendar, CRM).
• Take meeting notes and track action items for follow-up.
• Adjust meeting participants and responsibilities as team availability changes.