Program Manager

IIDE - The Digital School; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading digital education institution in Mumbai is hiring a Lead for College Operations & Student Success. The candidate will own academic outcomes and student retention across partner colleges. Responsibilities include managing performance metrics, leading on-ground teams, and driving student engagement through various initiatives. An MBA/PGDM is preferred along with 4–8 years experience in academic operations. The role requires strong stakeholder management and data-driven decision-making skills, providing a significant impact on student success and institutional growth.

Qualifications

• 4–8 years of experience in managing academic operations.
• Proven experience with multi-college educational programs.
• Strong data-driven decision-making and problem-solving skills.

Responsibilities

• Own academic performance metrics and identify gaps.
• Lead engagement initiatives to retain students.
• Manage high-performing teams across partner colleges.

Skills

Academic operations management

Stakeholder management

Data analysis

Team leadership

Student engagement strategies

Education

MBA / PGDM

Job description

Work Timings

7:00 AM – 4:00 PM (flexible shift when working from Andheri)

Working Days

Monday to Friday (1st & 3rd Saturdays working)

Work Mode

100% On‑site

Location

Designated Partner Colleges & IIDE Andheri Campus

About the Role

The Lead – College Operations & Student Success owns end‑to‑end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges. The role is accountable for batch‑wise performance, failure‑rate reduction, student retention, and overall program quality, while building strong college partnerships and leading high‑performing on‑ground teams. This leadership role blends academic outcome ownership, student experience design, stakeholder management, and people leadership to drive measurable impact at scale.

What You’ll Do

Academic Performance & Quality

• Own academic performance across colleges and batches using assessments, results, and learning data
• Identify performance gaps at the student, subject, trainer, or batch level and diagnose root causes
• Design and execute corrective academic interventions including remedial, trainer support, and content reinforcement
• Collaborate with academic and training teams to improve learning outcomes and reduce failure rates
• Ensure consistent academic quality and adherence to program standards across colleges

Student Success, Engagement & Retention

• Own attendance, engagement, retention, CSAT, NPS, and batch continuity metrics
• Identify at‑risk students or batches early and drive timely academic or engagement interventions
• Ensure a strong student experience through industry exposure, community‑building, and structured engagement initiatives
• Drive student advocacy, referrals, and positive brand representation within partner colleges

Student Culture, Events & Brand Building

• Lead end‑to‑end planning and execution of partner college fests and major on‑campus events, including concept design, coordination, execution, and IIDE brand integration
• Build a strong on‑campus student culture through academic, cultural, and community‑led initiatives
• Plan and enable competitions, showcases, industry meets, and student‑led activities
• Encourage students to build personal brands through content, projects, competitions, and industry visibility
• Ensure consistent execution of engagement and brand initiatives through on‑ground teams

Faculty & Trainer Excellence

• Source, onboard, and manage industry trainers aligned to program and college requirements
• Review trainer effectiveness through feedback, classroom observations, and academic outcomes
• Maintain a scalable and reliable trainer pool to ensure continuity and academic quality
• Plan and execute industry‑led masterclasses and super sessions to enhance student learning and networking

College Partnership & Growth Enablement

• Own end‑to‑end performance of assigned college partnerships
• Lead strategic discussions with college leadership on academic outcomes, engagement, and partnership growth
• Enable admissions growth through institutional initiatives, student advocacy, and collaboration with central teams
• Act as the primary on‑ground point of ownership for partner college relationships

Team Leadership & Governance

• Build, hire, onboard, and manage high‑performing on‑ground teams across partner colleges
• Own team capacity planning, deployment, and role clarity aligned to college and batch needs
• Set clear KPIs, execution standards, and accountability frameworks for teams
• Drive regular performance reviews, feedback, coaching, and capability‑building initiatives
• Address performance gaps through training, role realignment, or exits when required
• Create and enforce SOPs and governance rhythms to ensure consistent execution at scale

Data Ownership & Operational Excellence

• Own accurate creation, maintenance, tracking, and analysis of academic, student, and operational data including attendance, assessments, assignments, results, and batch records
• Use data to drive reviews, insights, and corrective actions across academics, engagement, and operations

Who You Are

• 4–8 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility
• Proven experience managing multi‑college, multi‑batch, or large‑scale education programs end‑to‑end
• Demonstrated impact in improving academic outcomes including pass rates, failure reduction, retention, and batch performance
• Experience hiring, scaling, and managing on‑ground teams with clear ownership of team performance
• Strong stakeholder leadership with the ability to influence college leadership, trainers, and internal teams
• Data‑driven decision‑maker with a structured approach to problem‑solving
• Comfortable balancing hands‑on execution with reviews, governance, and leadership responsibilities
• MBA / PGDM preferred
• Based in Mumbai or open to frequent travel across partner colleges