Program Coordinator

ESP Engineered; Bengaluru; On-site; INR 360,000 - 440,000; Full time

Job summary

Kidvento Education and Research is looking for a Program Success Manager to enhance customer relationships through effective onboarding, training, and continuous support. Ideal candidates are fresh graduates with strong communication skills and a commitment to customer success. Responsibilities include monitoring accounts, analyzing customer data, and providing empathetic solutions. The role requires some travel to client locations within the region. A bachelor's degree or equivalent is necessary, alongside basic knowledge of MS Office and CRM tools.

Qualifications

• Fresh graduates with strong communication skills are encouraged to apply.
• Excellent verbal and written communication skills are required.
• Basic knowledge of MS Office and willingness to learn CRM tools.

Responsibilities

• Build and maintain strong relationships with customers.
• Provide product training and ongoing support to customers.
• Capture and analyze customer data to create insightful reports.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Time management abilities

Education

Any bachelor’s degree or equivalent

Tools

MS Office

CRM software

Job description

Company: Kidvento Education and Research

Experience: 0-1 Year

CTC: 4 LPA

Roles and Responsibilities

• As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.
• Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
• Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
• Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
• Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
• Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
• Manage CRM systems and other tools to track customer success activities efficiently.
• Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
• Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
• Must travel to client locations as required within the allocated region.

Desired Candidate Profile

• Any bachelor’s degree or equivalent.
• Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
• Excellent verbal and written communication skills.
• Good organizational and time management abilities.
• Strong problem-solving skills with a customer-oriented mindset.
• Ability to understand customer needs and provide empathetic solutions.
• Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
• Must travel regularly to meet clients within the assigned region.