Sales Key Account Manager - Coimbatore

Kidvento Education and Research; Coimbatore District; On-site; INR 400,000 - 450,000; Full time

Job summary

Kidvento Education and Research is seeking a Key Account Manager for its partnership with schools in Coimbatore. The ideal candidate will manage program delivery, drive customer satisfaction, and ensure growth in partner accounts. Responsibilities include onboarding new schools, conducting training, and maintaining strong relationships with stakeholders.

The role demands excellent organizational skills, a focus on operational excellence, and the ability to manage collections effectively.

Qualifications

• 2–4 years of experience in account management or relevant field.
• Strong ability to manage relationships with school leadership and staff.
• Capability to conduct training sessions effectively.

Responsibilities

• Ensure smooth implementation and execution of programs across partner schools.
• Lead onboarding activities for new partner schools.
• Build and maintain strong relationships with stakeholders.
• Drive value perception among students and parents.
• Ensure timely collections and monitor outstanding payments.
• Identify opportunities for upselling within existing accounts.

Skills

Proactive and relationship-driven

Account management

Customer satisfaction

Stakeholder relationship management

Data analysis

Job description

Company: Kidvento Education and Research

Position: Key Account Manager – Schools (Renewals, Collections & Growth)

Location: Coimbatore

Experience: 2–4 Years

Remuneration: ₹4 – ₹4.5 Lakhs Per Annum

Overview

Kidvento Education and Research is looking for a proactive and relationship-driven Key Account Manager to own the end-to-end success, experience, and revenue of partner school accounts. The role involves managing program delivery, stakeholder relationships, renewals, collections, and account growth while ensuring high customer satisfaction and measurable learning outcomes. The ideal candidate will be highly accountable, customer-focused, and capable of driving both operational excellence and business growth across assigned accounts.

Key Responsibilities

Program Execution & Outcomes

• Ensure smooth implementation and execution of programs across partner schools.
• Monitor student engagement, adoption, and learning outcomes.
• Identify implementation gaps and drive corrective actions.
• Collaborate with internal teams to ensure successful program delivery.

Onboarding & Training

• Lead onboarding activities for new partner schools.
• Conduct teacher training and orientation sessions.
• Enable schools to independently and effectively run the program.

Stakeholder Management

• Build and maintain strong relationships with school leadership, principals, coordinators, teachers, and parents.
• Serve as the primary point of contact for assigned accounts.
• Address concerns, manage escalations, and ensure timely resolution.

Value Creation & Customer Experience

• Drive value perception among students, parents, teachers, and school management.
• Showcase program outcomes, impact, and success stories.
• Strengthen engagement and satisfaction to improve retention.

Collections & Renewals

• Ensure timely collections and monitor outstanding payments.
• Follow up on pending invoices and coordinate with finance teams.
• Drive contract renewals and minimize account churn.

Account Growth

• Identify opportunities for upselling and cross-selling within existing accounts.
• Expand program adoption across grades, subjects, or additional school branches.
• Contribute to revenue growth from assigned accounts.

Data Tracking & Coordination

• Maintain accurate records of account performance, usage, collections, and renewals.
• Analyze data and prepare regular performance reports.
• Coordinate with product, operations, academic, and support teams to ensure seamless execution.

Field Engagement

• Conduct regular school visits for reviews, support, relationship building, and performance discussions.
• Ensure partner schools receive ongoing guidance and support.