Program Manager - Vision Excellence

Lenskart Solutions Pvt Ltd; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Lenskart in Gurugram seeks a senior optometry leader to design and drive the optometry excellence framework, setting clinical standards, refraction quality, and patient experience across all touchpoints.

You will lead end-to-end training programs, collaborate with academic bodies, conduct audits, and build data dashboards to track KPIs and outcomes, while mentoring regional trainers and integrating standards into store workflows.

Qualifications

• Bachelor/Master in Optometry from a recognised university; advanced certification in clinical optometry or healthcare management is a plus.
• Minimum 10 years of experience in the optometry domain with progression into senior/leadership roles.
• Must have held a management role in optometry/eyecare operations or senior role in optometry training/L&D.

Responsibilities

• Design and own the optometry excellence framework including clinical protocols, refraction quality, and patient experience across Lenskart touchpoints.
• Lead end-to-end program management for optometry training, certification, and continuous professional development at scale.
• Collaborate with academic institutions, professional bodies, and industry experts to benchmark best practices.
• Drive audits, assessments, and quality reviews across stores; build data-driven dashboards to track KPIs and outcomes.
• Identify skill gaps and design targeted upskilling programs—e-learning, blended formats, and clinical workshops.
• Lead a team of regional optometry trainers and clinical coordinators; mentor for professional growth.
• Partner with product, technology, and retail operations to weave clinical standards into workflows and digital tools.
• Represent Lenskart at external forums and conferences to strengthen optometry thought leadership.

Skills

Program management

Communication

Data fluency

Curriculum design

CI/Lean/Six Sigma

Stakeholder management

Leadership & mentoring

Cross-functional collaboration

Education

Bachelor/Master of Optometry

Healthcare management cert (plus)

Job description

KeyResponsibilities

• Designandowntheoptometryexcellenceframework—settingstandardsforclinicalprotocols,refractionquality,andpatientexperienceacrossallLenskarttouchpoints.
• Leadend-to-endprogrammanagementforoptometrytraining,certification,andcontinuousprofessionaldevelopmentinitiativesatscale.
• Collaboratewithacademicinstitutions,professionalbodies(COI,IOIA),andindustryexpertstobenchmarkbestpractices.
• Driveaudits,assessments,andqualityreviewsacrossstores;builddata-drivendashboardstotrackoptometryKPIsandclinicaloutcomes.
• Identifyskillgapsacrosstheoptometryworkforceanddesigntargetedupskillingprograms—e-learning,blendedformats,andclinicalworkshops.
• Leadateamofregionaloptometrytrainersandclinicalcoordinators;coachandmentorforprofessionalgrowth.
• Partnerwithproduct,technology,andretailoperationsteamstointegrateclinicalstandardsintostoreworkflowsanddigitaltools.
• RepresentLenskartinexternalforums,conferences,andacademictie-upstostrengthenoptometrythoughtleadership.

ContinuousImprovementProjects

TherolehasdirectownershipofstructuredCIinitiativesthatelevateclinicalquality,operational

• RefractionAccuracyProgramme—Establishbaselinemetrics,runperiodicaudits,andleadroot-causeanalysiscyclestosystematicallyimproverefractionaccuracyscoresnetwork-wide.
• CompetencyCertificationLadder—Designanditerateatieredcompetencyframeworkforoptometrists,fromentry-leveltoadvancedpractitioner,withstructuredassessmentsandrecognitionpathways.
• EyeExamNPSImprovement—Identifyexperiencegapsthroughpatientfeedbackdata,co-designSOPswithstoreteams,andtrackNPSimprovementacrosstheclinicaltouchpoint.
• ClinicalSOPReviewCycle—LeadquarterlyreviewandupdatecyclesforallclinicalSOPs,incorporatingfieldlearnings,technologychanges,andevolvingclinicalevidence.
• DigitalRefractionToolAdoption—Driveadoptionofautorefractors,digitalphoropters,andtech-assistedeyeexamtools,includingtrainingrollout,compliancetracking,andoutcomemeasurement.
• TrainingImpactMeasurement—BuildKirkpatrick-alignedevaluationframeworksto linklearningoutcomesdirectlytoon-floorclinicalperformancemetrics.

Eligibility

• B.Optom/M.Optomfromarecogniseduniversity;advancedcertificationinclinicaloptometryorhealthcaremanagementisaplus.
• Minimum10yearsofexperienceintheoptometrydomainwithdemonstrableprogressionintoaseniororleadershiprole.
• Musthaveheldoneormoreof:amanagementroleinoptometry/eyecareoperations;AssistantProfessororaboveinanoptometryinstitution;oraseniorroleinoptometrytraining/L&D.
• Deepclinicalgroundinginrefraction,contactlenspractice,binocularvision,andlowvision;familiaritywithqualitysystemsandclinicalauditspreferred.

Skills&Competencies

• Strongprogrammanagementskills—abilitytoplan,execute,andtracklarge-scaleinitiativesacrossgeographies.
• Excellentcommunicationandfacilitationskillsacrossleadership,academic,store-flooraudiences.
• Datafluency—abilitytointerpretclinicalandoperationalmetricsandtranslateinsightsintoaction.
• Experiencedesigningcurriculumorstructuredlearningjourneys;instructionaldesignknowledgeisaplus.
• Hands-onexperienceleadingCIprojectsusingLean,PDCA,SixSigma,orequivalentmethodologies.
• Strongstakeholdermanagementandcross-functionalcollaborationskills.
• Entrepreneurialmindset—comfortablebuildingprocessesfromthegroundupinafast-movingenvironment.