Counsellor

ASG Eye Hospital; Madurai, Dindigul, Thanjavur; On-site; INR 167,000 - 279,000; Full time

Job summary

ASG Eye Hospital in Madurai is seeking a compassionate front-line advisor to support patients through education and care coordination. You will explain diagnoses, treatment options, and surgical benefits in clear terms, while guiding pre- and post-operative processes and helping with consent and medication schedules.

You will also break down costs, assist with insurance or cashless claims, coordinate surgeries and diagnostic tests, and provide empathetic support to patients and families

Qualifications

• Bachelor's or Master's degree in Optometry, Hospital Administration, Psychology, Life Sciences, or related healthcare field.
• Strong communication and interpersonal skills, with fluency in local language and English.
• Empathy and patience to support anxious or elderly patients.
• Basic computer skills for EMR, billing, and scheduling tools.

Responsibilities

• Educate patients about eye conditions, recommendations, and surgical benefits in simple terms.
• Counsel pre- and post-operative care, obtain informed consent, and explain medication schedules.
• Explain treatment costs, insurance or cashless claims, and lens options.
• Coordinate surgeries, diagnostics, and follow-ups, acting as liaison between doctors, patients, and staff.
• Provide emotional support to ease fears and build trust.
• Assist patients in selecting IOLs, spectacles, or contacts based on comfort and budget.
• Maintain counselling records and conduct follow-up calls to support treatment adherence.

Skills

Communication

Active listening

Empathy

Patience

Tech aptitude

EMR familiarity

Education

Bachelor's or Master’s degree in Optometry, Hospital Administration, Psychology, Life Sciences, or related healthcare field

Tools

EMR software

Billing software

Scheduling tools

Job description

Role & responsibilities

• Patient Education. Explain diagnosed eye conditions, doctors' recommendations, and surgical benefits in simple, clear terms.

• Pre-Operative & Post-Operative Guidance. Conduct pre-surgery counselling, obtain informed consent, and explain post-care medication or eye-drop schedules.

• Financial & Insurance Counselling. Break down treatment costs, surgical packages, lens options, and insurance or cashless claim procedures.

• Care Coordination. Schedule surgeries, diagnostic tests, and follow-up visits while acting as a liaison between doctors, patients, and hospital staff.

• Emotional Support. Listen actively to patient fears or hesitations and offer empathetic reassurance to build trust.

• Optical Guidance. Assist patients in selecting suitable intraocular lenses (IOLs), spectacles, or contact lenses based on comfort and budget, when applicable.

• Documentation & Follow-Up. Maintain accurate patient counselling records and conduct follow-up calls to support treatment adherence

Preferred candidate profile

• Education. Bachelors or Master’s degree in Optometry, Hospital Administration, Psychology, Social Work, Life Sciences, or a related healthcare field.

• Communication. Strong verbal, active listening, and interpersonal skills, with fluency in the local language and English.

• Empathy & Patience. Ability to handle anxious, elderly, or visually impaired patients with warmth and composure.

• Technical Aptitude. Basic computer proficiency for Electronic Medical Records (EMR), billing software, and scheduling tools.

• Domain Knowledge. Familiarity with basic ophthalmic terminology, surgical workflows, and health insurance processes is preferred.