Cluster Optometrist- Guwahati

Lenskart Solutions Limited; Kamrup Metropolitan; On-site; INR 300,000 - 500,000; Full time

Job summary

Lenskart Solutions Limited is hiring a Cluster Optometrist to enhance retail operations through professional optometry. You will mentor junior optometrists, ensuring high standards in eye care, customer service, and sales performance.

The ideal candidate should have a Diploma in Optometry and at least 3 years of retail experience. Travel across India is required as part of the role. Join us to lead and innovate in optical retail.

Qualifications

• Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience.
• Good knowledge in Optometry, Refraction, Eye Wear Products, and Dispensing.
• Must be ready to travel anywhere in India.

Responsibilities

• Visit assigned stores and manage the Technical and Functional parts.
• Act as a mentor and coach to junior optometrists.
• Conduct interviews and onboard new talent.
• Undertake regular reviews and training for new staff.
• Periodically audit eye test and dispensing performance.

Skills

Optometry

Customer service

Sales

Leadership

Education

Diploma in Optometry

Job description

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

• Store Visit: Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores
• In Store Duty: Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc. Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc. To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example
• Manpower: To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals
• Training for new staff: Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals
• Audit: Periodically audit their eye test and dispensing performance
• Team Leader: Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team
• Revenue: Maximize In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns
• Team Work: Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate
• Documentation: Maintain documentation and Report daily to PS regional manager on store visit summary
• Working Hours: Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10x think / entrepreneur mind-set etc