Cluster Optometrist - Jodhpur & Udaipur

Lenskart; Udaipur District, Jodhpur; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Lenskart is seeking a Cluster Optometrist to blend optometry expertise with retail leadership across multiple stores in India. You will upskill frontline staff, oversee eye tests and dispensing standards, and drive customer experience to meet business metrics.

The role requires graduation in Optometry with at least 5 years of retail experience, willingness to travel nationwide, and a passion for sales, service, and training. Leadership and strong communication are essential.

Qualifications

• Minimum qualification: Graduation in Optometry with minimum 5 years of retail experience and a good track record.
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements.
• Must be ready to travel anywhere in India as per Business requirements.
• Passionate about Sales, Retail, Customer service and Training.
• Good understanding of market and product analysis.
• Leadership qualities: lead by example, coaching, motivating, strong communication.
• Energetic and entrepreneurial mindset.

Responsibilities

• Visit assigned Lenskart stores in uniform and manage technical and functional aspects.
• Mentor and coach Fresher Optometrists; support Sales Pitch and Troubleshooting.
• Lead in-store eye tests, dispensing quality checks, and inventory tasks.
• Ensure Store NPS is achieved through training and performance reviews.
• Recruit and onboard new talents; coordinate with AOMs on reviews and proposals.
• Regularly review SOPs (eye test, dispensing, quality checks) and training impact.
• Audit eye test and dispensing performance periodically.
• Lead store teams, act as senior consultant during busy periods.
• Maximise in-store revenue through optometrists and training; monitor returns.
• Collaborate with regional teams in meetings and store goals.
• Maintain daily store visit documentation and reports.

Skills

Optometry

Refraction

Dispensing

Retail sales

Education

Graduation in Optometry

Job description

About Lenskart

With a mission to give India a vision, Lenskart.com is Asia's fastest growing eyewear company. Lenskart's products include prescription eyewear, contact lenses and sunglasses, all equipped with the customers eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores.

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc. Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.

• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification: Graduation in Optometry with minimum 5 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think / entrepreneur mind-set etc.