Program Manager – Client Engagement, Learning Services | Onsite - N...

Infopro Learning; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Infopro Learning in India is seeking an experienced Program Manager to oversee large engagements, maintain a consolidated action tracker, and drive governance across the engagement. You will coordinate with client leaders, map organizational restructuring to the operating model, and provide weekly executive reporting while managing risks and issues.

This role requires 8+ years of program management, PMP/PgMP, PRINCE2, and Change Management certifications, with strong cross-functional

Qualifications

• 8+ years of experience in program management.
• Bachelor’s degree and advanced PM certifications.
• Experience with governance, admin, design, and capability partnering.
• Ability to map roles during organizational restructuring.
• Proven ability to deliver executive reporting.

Responsibilities

• Maintain a consolidated tracker of actions with owners and due dates.
• Provide weekly status views for leadership on open items and risks.
• Oversee rollout of the engagement's operating model across governance and admin.
• Support restructuring by mapping roles to the operating model.
• Bridge between employer and client's L&D and business stakeholders; chair sessions.
• Own risk/issue register and prepare governance reporting.
• Coordinate across service areas to ensure smooth hand-offs.

Skills

Program Management

Delivery Tracking

Cross-functional Coordination

Stakeholder Management

Risk & Issue Management

Executive Reporting

Organizational Restructuring Support

Waterfall Methodology

Agile Methodology

Hybrid Methodology

Education

Bachelor's Degree

Master's in Business or related field

PgMP

PMP

PRINCE2

Change Management certification

Job description

About the Company

Infopro Learning is a leading provider of learning and training solutions, specializing in workforce development, corporate training, and e-learning services. The company offers a comprehensive suite of products and services designed to enhance skill development and professional growth for organizations globally. Infopro Learning focuses on delivering innovative and effective learning experiences to help clients achieve their business objectives and improve employee performance.

Key Responsibilities

• Maintain a single, consolidated tracker of every action, decision, and commitment across the engagement, and chase them to closure against named owners and due dates
• Give the employer and client leadership a weekly view of what's open, what's overdue, and what's at risk
• Oversee rollout of the engagement's operating model across governance, administration, design, and capability partnering, and flag where it isn't landing in practice
• Support the client through their organizational restructuring: mapping new roles against the operating model, sequencing transitions and handovers, and tracking those dependencies alongside engagement commitments
• Act as the day-to-day bridge between the employer's embedded team and the client's L&D and business stakeholders, chairing joint sessions to resolve issues that span both organizations
• Own the engagement-level risk and issue register and prepare reporting for governance forums, steering committees, and quarterly business reviews
• Coordinate across service areas to unblock hand-offs before they affect the client, and keep change and communication activity aligned and non-duplicative

Required Qualifications

• 8+ years of experience
• Bachelor's Degree
• Master's in Business or related field
• PgMP
• PMP
• PRINCE2
• Change Management certification

Skills

• Waterfall Methodology
• Agile Methodology
• Hybrid Methodology
• Program Management
• Delivery Commitment Tracking
• Organizational Restructuring Support
• Executive Reporting
• Stakeholder Credibility
• Risk and Issue Management
• Cross-functional Coordination