Technical Program Manager

Airtel; Gurugram District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Airtel is seeking a seasoned Program Manager to lead large-scale, cross-functional initiatives in a dynamic environment. The role involves defining roadmaps, governance structures, and success metrics, while coordinating multiple workstreams and interdependencies to ensure timely delivery.

The ideal candidate will partner with leadership, product, operations, vendors, and external partners, providing executive-level reporting and strategic recommendations.

Qualifications

• Experience leading large cross-functional programs from initiation to closure.
• Ability to define program roadmaps, milestones, governance, resource plans, and success metrics.
• Strong track record of coordinating multiple workstreams and managing interdependencies.

Responsibilities

• Lead large-scale, cross-functional programs from initiation through execution and closure.
• Define program roadmap, milestones, governance structure, resource plans, and success metrics.
• Drive execution across parallel workstreams while managing interdependencies.
• Partner with leadership, business stakeholders, product, operations, vendors, and external partners.
• Provide regular executive reporting, program dashboards, risk visibility, and decision recommendations.
• Present program updates and strategic options to leadership forums and steering committees.
• Own program governance including milestone reviews, dependency tracking, RAID management, and escalation handling.
• Identify delivery risks and create mitigation and contingency plans.
• Drive accountability across stakeholders to ensure commitments are delivered.
• Continuously improve delivery processes and governance models.

Skills

Program Leadership

Cross-functional coordination

Executive reporting

Job description

Key Responsibilities

• Program Leadership & Delivery
• Lead large-scale, complex cross-functional programs from initiation through execution and closure.
• Define program roadmap, milestones, governance structure, resource plans, and success metrics.
• Drive execution across multiple parallel workstreams while managing interdependencies.

Stakeholder & Executive Management

• Partner closely with leaderships, business stakeholders, product, operations, vendors, and external partners.
• Drive alignment across teams with competing priorities and resolve cross-functional issues efficiently.
• Provide regular executive-level reporting, program dashboards, risk visibility, and decision recommendations.
• Present program updates, strategic options, and escalations to leadership forums and steering committees.

Risk, Governance & Operational Excellence

• Own program governance including milestone reviews, dependency tracking, RAID management, and escalation handling.
• Identify delivery risks proactively and create mitigation and contingency plans.
• Drive accountability across stakeholders to ensure commitments are delivered.
• Continuously improve delivery processes, governance models, and execution practices.

Team Leadership

• Lead and mentor Program Managers / Project Managers within the portfolio where applicable.
• Provide direction, coaching, and support to build strong execution capability across teams.
• Foster a culture of ownership, collaboration, transparency, and operational excellence.

Strategic Planning & Business Impact

• Translate strategic business priorities into executable programs and measurable outcomes.
• Define KPIs, success metrics, and performance reporting frameworks.
• Monitor program outcomes and ensure benefits realization aligned to business goals.
• Support annual planning, prioritization, budgeting, and portfolio reviews.

Preferred Qualifications (Not mandatory)

• PMP / PGMP / PRINCE2 / Agile / Scrum certification preferred.
• Experience managing strategic transformation, digital transformation, enterprise delivery, or operational excellence programs.
• Experience working across product, engineering, operations, and business teams in a matrix organization.
• Experience managing large customer-facing or business-critical programs is preferre