Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

Infopro Learning; Dadri; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Infopro Learning seeks a Program Manager to own the overall health of a large client engagement. You will be the single point of truth on commitments, delivery, and gaps, ensuring visibility for both Infopro Learning and the client leadership.

The role sits between Infopro Learning's delivery teams and the client's leadership during a major restructuring. You will maintain the operating model, manage risks, and drive governance through regular sessions and reports.

Qualifications

• 8+ years in program management, engagement management, or business change delivery.
• Experience in outsourced or managed-services environment.
• Experience supporting organizational restructurings, operating model implementation, or business change programs.

Responsibilities

• Maintain a single, consolidated tracker of every action, decision, and commitment across the engagement, with named owners and due dates.
• Provide Infopro and client leadership a weekly view of what's open, overdue, and at risk.
• Oversee rollout of the engagement's operating model across governance, administration, design, and capability partnering.
• Support the client through organizational restructuring: mapping new roles against the operating model, sequencing transitions, and tracking dependencies.
• Act as day-to-day bridge between Infopro's embedded team and client's L&D and business stakeholders, chairing joint sessions to resolve cross-organizational issues.
• Own the engagement-level risk and issue register and prepare reporting for governance forums, steering committees, and quarterly business reviews.
• Coordinate across service areas to unblock hand-offs and keep change and communication aligned.

Skills

Program management

Engagement management

Change management

Waterfall

Agile

Executive reporting

Stakeholder management

Education

Bachelor's degree

Master's degree

Job description

Program Manager - Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

Position Type: Full-time employee

Location: Onsite - Noida, India

Abut the Role

Infopro Learning is looking for a Program Manager to own the overall health of one of our largest client engagements. This is a dual-facing role: you'll be the single point of truth on what's been promised, what's been delivered, and what's still open, giving both our leadership and the client's leadership a clear, honest read on how the engagement is really going.

You'll sit between Infopro Learning's delivery teams and the client's own leadership while their internal organization goes through a major restructuring. Your job is to keep every commitment visible, keep the operating model on track, and make sure nothing falls through the cracks between two organizations working side by side.

What You’ll Do

• Maintain a single, consolidated tracker of every action, decision, and commitment across the engagement, and chase them to closure against named owners and due dates
• Give Infopro and client leadership a weekly view of what's open, what's overdue, and what's at risk
• Oversee rollout of the engagement's operating model across governance, administration, design, and capability partnering, and flag where it isn't landing in practice
• Support the client through their organizational restructuring: mapping new roles against the operating model, sequencing transitions and handovers, and tracking those dependencies alongside engagement commitments
• Act as the day-to-day bridge between Infopro's embedded team and the client's L&D and business stakeholders, chairing joint sessions to resolve issues that span both organizations
• Own the engagement-level risk and issue register and prepare reporting for governance forums, steering committees, and quarterly business reviews
• Coordinate across service areas to unblock hand-offs before they affect the client, and keep change and communication activity aligned and non-duplicative

What You Bring

• 8+ years in program management, engagement management, or business change delivery, ideally within an outsourced or managed-services environment
• A track record of tracking and closing delivery commitments across multiple workstreams and organizations
• Experience supporting organizational restructuring, operating model implementation, or business change programs
• Solid grounding in program and change management methodologies (Waterfall, Agile, Hybrid)
• Strong executive reporting skills - the ability to turn a complex engagement into a clear, honest narrative
• Credibility with both delivery teams and senior client stakeholders
• PgMP, PMP, PRINCE2, or Change Management certification preferred
• Bachelor's degree required, Master's in Business or a related field preferred

If you like owning the full picture of a complex engagement, and you're comfortable being the person both sides turn to for a straight answer, we'd like to hear from you.