Engagement Manager

Treasure AI; India; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Treasure AI is seeking an experienced project manager to oversee client engagements and ensure successful delivery. The role involves coordinating cross-functional teams, managing client expectations, and driving user adoption.

The ideal candidate will have at least 7 years in consulting or project management, with expertise in SaaS, data, and analytics. The position is based in India and promotes a culture of diversity and inclusion.

Qualifications

• 7+ years in consulting, professional services, or project management with enterprise customers.
• Proven track record leading complex, multi-stakeholder implementations.
• Experience in global, cross‑functional environments across time zones.

Responsibilities

• Primary point of contact for assigned engagements across business and technical stakeholders.
• Implement delivery governance: RAID logs, status reports, change control.
• Own services SOW: scope, assumptions, deliverables, acceptance criteria.

Skills

Stakeholder management

Project management

Communication skills

Problem-solving

Negotiation skills

Education

Bachelor's degree in Business, Engineering, Computer Science

Tools

Project management software

Job description

Key Responsibilities

Client & Delivery Management

• Primary point of contact for assigned engagements across business and technical stakeholders
• Lead project governance including steering committees, status reviews, and executive readouts
• Translate client objectives into clear engagement plans with measurable success criteria
• Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts

Project Execution & Governance

• Own engagement plan including scope, timelines, milestones, dependencies, and resources
• Coordinate cross‑functional teams (Solution Architects, Data Engineers, Product, Support)
• Implement delivery governance: RAID logs, status reports, change control, communication plans
• Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation

Commercial & Value Delivery

• Own services SOW: scope, assumptions, deliverables, acceptance criteria
• Identify upsell / cross‑sell opportunities with Sales and Customer Success
• Define and track value metrics: adoption, performance, time‑to‑value, business impact
• Drive user adoption and change management with client sponsors

Risk & Quality Management

• Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction
• Anticipate and mitigate delivery risks; manage dependencies across teams
• Enforce best‑practice methodologies (agile / hybrid delivery, SDLC, data & AI standards)

Required Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field
• 7+ years in consulting, professional services, or program / project management with enterprise customers
• Proven track record leading complex, multi‑stakeholder implementations (SaaS, data / analytics, AI / ML, MarTech / CDP)
• Strong stakeholder management with clear, confident communication skills
• Expertise in project management: planning, estimation, risk management, governance
• Experience owning SOWs, budgets, and profitability for services engagements
• Excellent presentation skills; ability to translate technical topics into business language
• Experience in global, cross‑functional environments across time zones

Preferred Qualifications

• Experience with CDPs, marketing technology, data platforms, or AI / ML implementations
• Professional certifications: PMP, PRINCE2, Scrum Master, SAFe
• Background in data & analytics, cloud platforms (AWS / Azure / GCP), or enterprise SaaS
• Experience collaborating with partners / SIs in shared delivery models

Key Competencies

• Client‑centric mindset focused on outcomes and long‑term relationships
• Structured problem‑solving; comfortable with ambiguity
• Ownership and accountability for results
• Strong influencing and negotiation skills
• Operational rigor in planning, reporting, and financial tracking

Diversity, Equity, and Inclusion

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives. We strive to create an inclusive culture that encourages growth and innovation.