Program Director Talent Acquistion (BPO Voice -Bulk hiring required)

Synergy Plus Business Consulting Group; Gurugram District; On-site; USD 13,632 - 20,448; Full time

Job summary

An established industry player is seeking a Program Director for Talent Acquisition to lead large-scale recruitment operations focused on bulk hiring for voice processes. This dynamic role involves strategic planning, operational efficiency, and team leadership across multi-location recruitment efforts. You will drive talent acquisition strategies, manage hiring targets, and ensure compliance with recruitment policies while enhancing employer branding and candidate engagement. If you have a passion for high-volume recruitment and a proven track record in the BPO sector, this opportunity is perfect for you.

Qualifications

• 12+ years in Talent Acquisition with 6+ years in bulk hiring for voice-based BPO.
• Strong analytical mindset and experience in recruitment metrics.

Responsibilities

• Lead end-to-end talent acquisition strategies for volume-based hiring.
• Build and manage a high-performing team of recruiters and sourcing specialists.

Skills

Talent Acquisition

Bulk Hiring

Stakeholder Management

Analytical Skills

Leadership

Education

Bachelor’s Degree

MBA in HR

Tools

ATS/CRM Systems

Recruitment MIS

Dashboarding Tools

Job description

Program Director Talent Acquisition (BPO Voice - Bulk Hiring Required)

Position Title: Program Director – Talent Acquisition

Location: Gurgaon

Experience Required: 12+ Years

Industry Preference: BPO / ITES / High-Volume Hiring Environments

Role Objective:

The Program Director – Talent Acquisition will be responsible for leading large-scale recruitment operations, with a strong focus on bulk hiring for BPO (voice processes). This role will drive strategic planning, operational efficiency, and team leadership across multi-location recruitment efforts.

Key Responsibilities:

1. Lead end-to-end talent acquisition strategies for volume-based hiring, primarily voice process roles.
2. Own and deliver hiring targets across geographies, while maintaining quality and cost-effectiveness.
3. Build and manage a high-performing team of recruiters, sourcing specialists, and coordinators.
4. Collaborate with business units, delivery teams, and operations to forecast workforce requirements.
5. Establish hiring SLAs, dashboards, analytics frameworks, and reporting metrics.
6. Strengthen sourcing channels – digital platforms, vendors, social media, referral drives, and walk-ins.
7. Oversee vendor management, contract negotiations, and performance review of external partners.
8. Ensure compliance with recruitment policies, background verification, and audit requirements.
9. Drive employer branding, candidate engagement, and an exceptional onboarding experience.
10. Track recruitment funnel, TAT, conversion ratios, and attrition to refine hiring strategies.

Required Qualifications:

1. Bachelor’s degree (MBA in HR preferred)
2. Minimum 12 years of experience in Talent Acquisition, with 6+ years in leading bulk hiring for voice-based BPO processes.
3. Proven ability to manage high-volume, fast-paced recruitment projects across multiple locations.
4. Strong analytical mindset, with experience in recruitment MIS and dashboarding tools.
5. Excellent stakeholder management and leadership skills.

Preferred Skills:

1. Familiarity with ATS/CRM systems (e.g., Darwin box, Taleo, SuccessFactors, etc.)
2. Expertise in recruitment marketing and branding campaigns
3. Understanding of labor laws and compliance standards for hiring

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: General Business

Industries: Environmental Quality Programs