Program Advisor - India & APAC Schools

Emeritus; New Delhi; On-site; INR 550,000 - 750,000; Full time

Job summary

Emeritus seeks an energetic inside sales professional to build and manage the lead pipeline for multi-discipline education programs from premier B-schools to senior executives across India and APAC. You will provide tailored information via video calls, phone, and email, while keeping CRM data up-to-date and guiding customers through milestones and payments.

The role requires 1+ year in B2C sales, strong communication, and the ability to work shifts across India/APAC.

Qualifications

• 1+ year of work experience in B2C sales.
• Experience engaging with senior executives (CXO/VP/SVP) in sales.
• Excellent verbal and written communication, listening and data analysis skills.
• Proficient with Excel and CRM tools (e.g., Salesforce).
• Able to work in India/APAC shifts and maintain 5-day workweek.

Responsibilities

• Build and manage the lead pipeline of multi-discipline education programs from top-tier B-schools to executives across India and APAC.
• Provide in-depth, customized information to executives via video calls, phone, and email.
• Ensure lead discussions and CRM entries are updated in real time.
• Guide and follow up on milestones, documentation, timelines, and payments with customers.
• Develop best practices for customer interactions, including standard FAQs to capture value and relevant recommendations.
• Adhere to inside sales processes, tools, and data management.
• Contribute proactively to team goals and demonstrate a positive attitude.

Skills

Inside sales

CXO engagement

B2C sales

Communication

Video calls

Multitasking

Revenue focus

Customer interaction

Shift work

Tools

Excel

Salesforce

Job description

Responsibilities

• Build and manage the lead pipeline of multi-discipline education programs from globally renowned B - Schools such IIMs and International Business Schools to senior and top management executives across India and the APAC region.
• Providing in-depth and customized information to interested executives who enquire on comprehensive leadership development programs through video calls, phone and email.
• Ensuring that details pertaining to lead discussions are updated in real-time on CRM (Customer Relationship Management) software.
• Guiding and following up on program milestones, documentation, timelines, and payments with customers.
• Developing best practices for interaction with customers including standard FAQs to ensure that we are capturing value and ensuring the appropriate programs are recommended.
• Responsible for adherence to the inside sales process, tools, and data management.
• Self-contributor role.
• Demonstrates an infectious positive attitude toward the job, the team, and the organization.

Skills & Qualifications

• Good to have, proven inside sales/ consultative selling experience with a consistent track record of exceeding acquisition targets.
• Good to have, experience in successfully engaging with senior executives (CXO and VP/SVP) in sales of products costing over L.
• Overall 1+ year(s) of work experience with B2C sales is mandatory.
• Excellent verbal, written communication, listening and data analysis skills
• Strong phone presence and comfortable doing high-quality online presentations over video calls.
• Comfortable handling leads from India and APAC and opens to working in shifts (there are several India and APAC shifts, timings vary. The early APAC shift starts at 7 am and the late India shift ends at 8 pm IST. The candidate should be comfortable working within this window. 5-day workweek. The roster could be Monday - Friday or Tuesday - Saturday.
• Demonstrated advanced proficiency with Excel and Salesforce
• An entrepreneurial spirit to work in a start-up culture with a diverse and global talent pool
• Demonstrated ability to manage and prioritize multiple programs. Flawless follow-up skills to ensure that leads move to closure
• Ability to be pleasantly persistent with customers. Must enjoy customer interaction and has a positive attitude and pleasant phone manners
• Ability to succeed in a revenue-oriented and sales-focused environment
• Ability to work with limited direct day-to-day management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.