Program Advisor - APAC

Emeritus Enterprise; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Emeritus is a global education company offering short courses, degree programs and executive education. This role focuses on building and managing the lead pipeline for multidisciplinary executive education programs across the APAC region, engaging senior professionals via video, phone, and email, and maintaining CRM records in Salesforce.

You will drive follow-ups on milestones and payments, and develop consultative program recommendations for customers in a fast-paced global startup

Qualifications

• 1+ year of mandatory B2C/inside sales experience.
• Excellent verbal and written communication, active listening, presentation, and interpersonal skills.
• Strong phone presence and confidence in conducting high-quality online presentations/video calls.
• Comfortable engaging with senior executives/CXOs in a target-driven, revenue-focused environment.

Responsibilities

• Build and manage the lead pipeline for multidisciplinary executive education programs in the APAC region.
• Engage with senior professionals and executives via video calls, phone, and email with consultative guidance.
• Maintain accurate lead and interaction updates on CRM (Salesforce).
• Drive timely follow-ups on program milestones, documentation, timelines, and payments to support lead conversion.
• Develop and follow best practices, FAQs, and consultative program recommendations for customers.

Skills

Inside sales

Lead management

Communication skills

Phone sales

Presentation skills

Interpersonal skills

APAC market experience

Online presentations/video calls

Tools

Salesforce

Excel

Job description

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands‑on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

Key Responsibilities

• Build and manage the lead pipeline for multi-disciplinary executive education programs from globally renowned B-Schools, including IIMs and international business schools, across the APAC region.
• Engage with senior professionals and executives through video calls, phone, and email, providing personalized program information and consultative guidance.
• Maintain accurate and real-time lead and interaction updates on CRM (Salesforce).
• Drive timely follow-ups on program milestones, documentation, timelines, and payments to support lead conversion.
• Develop and follow best practices, FAQs, and consultative approaches to recommend relevant programs to customers.
• Ensure adherence to inside sales processes, tools, and data management practices.
• Operate as a self-driven individual contributor with a positive and customer-focused approach.

Skills & Qualifications

• 1+ year of mandatory B2C/inside sales experience, preferably in consultative selling.
• Australian market experience is preferred, with exposure to APAC customers.
• Excellent verbal and written communication, active listening, presentation, and interpersonal skills.
• Strong phone presence and confidence in conducting high-quality online presentations/video calls.
• Comfortable managing APAC leads and working in the 7:00 AM-4:30 PM IST shift.
• Demonstrated proficiency in Excel and Salesforce.
• Strong follow-up, lead management, prioritization, and closure skills.
• Ability to engage professionally with senior executives/CXOs and handle high-value programs.
• Comfortable working in a target-driven, revenue-focused environment with limited day-to-day supervision.
• Entrepreneurial mindset, positive attitude, and ability to thrive in a fast-paced, global startup environment.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.