Professional, Technical Support Engineering

Jones Lang LaSalle Incorporated; India; On-site; INR 450,000 - 750,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Bengaluru, India, seeks a Technical Support Engineering Analyst I for Unified Communications and Project Administration. You will support UC platforms, coordinate deployments, and manage project documentation with stakeholders.

The role requires 0–2 years in UC or IT project coordination, strong communication and organizational skills, and familiarity with MS Teams. On-site work with standard hours and deployment windows is expected.

Qualifications

• Associate or Bachelor's degree in Telecommunications, IT, or Project Management.
• 0–2 years in unified communications support, voice systems, or IT project coordination.
• Knowledge of VoIP technologies and Microsoft Teams.
• Proficiency with project management tools (MS Project, SharePoint).

Responsibilities

• Provide first-level UC platform support (Microsoft Teams, Zoom, Webex, VoIP).
• Troubleshoot voice quality, video conferencing, and collaboration issues.
• Configure user accounts, phone systems, dial plans, voicemail, and call routing.
• Manage UC project documentation, schedules, status reports, and deliverable tracking.
• Coordinate cross-functional meetings with IT teams, vendors, and stakeholders.
• Assist UC deployments including phone-system cutovers, Teams migrations and room installs.
• Conduct testing for voice quality, routing, and E911 functionality.
• Coordinate procurement of UC equipment and manage vendor relationships.
• Develop user communications, training materials, and adoption resources.
• Maintain configuration management database and system documentation.

Skills

Communication

Organizational skills

Team collaboration

MS Teams

Education

Telecom/IT/PM degree

Tools

Microsoft Project

SharePoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Technical Support Engineering Analyst I - Unified Communications & Project Administration

Support unified communications and voice technologies while coordinating UC&C project activities. Provide technical support for Microsoft Teams, VoIP systems, and video conferencing platforms, while managing project documentation, schedules, and stakeholder communication for UC deployments.

Key Responsibilities

• Provide first-level support for UC platforms (Microsoft Teams, Zoom, Webex, VoIP/PBX systems)
• Troubleshoot voice quality, video conferencing, and collaboration platform issues
• Configure user accounts, phone systems, dial plans, voicemail, and call routing
• Manage UC project documentation, schedules, status reports, and deliverable tracking
• Coordinate cross-functional meetings with IT teams, vendors, and stakeholders
• Support UC deployments including phone system cutovers, Teams migrations, and room installations
• Execute testing for voice quality, call routing, and E911 functionality
• Coordinate procurement of UC equipment and manage vendor relationships
• Develop user communications, training materials, and adoption resources
• Maintain configuration management database and system documentation
• Complete audits for UC and voice related billing and systems
• Generate reports on UC utilization, call quality metrics, and project performance

Qualifications

• Associate or Bachelor's degree in Telecommunications, IT, or Project Management (or equivalent experience)
• 0-2 years in unified communications support, voice systems, or IT project coordination
• Knowledge of VoIP technologies and Microsoft Teams
• Knowledge of SIP, RTP, voice networking, and telephony concepts
• Proficiency with project management tools (Microsoft Project, SharePoint)
• Strong organizational and communication skills

Preferred

• Microsoft 365 Certified: Teams Administrator Associate
• CompTIA Network+, ITIL Foundation, or CAPM
• Experience with enterprise UC deployments and contact center technologies
• Knowledge of UC monitoring tools and audiovisual systems

Working Conditions

Standard business hours with regular evening/weekend work during deployments and maintenance windows.

Location

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 40

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.