Technical Support Engineer - Unified Communications

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru seeks a Technical Support Engineering Analyst I for Unified Communications & Project Administration. You will support UC platforms, including Teams, Zoom, and VoIP, while coordinating project activities and documentation.

The role offers on-site work in Bengaluru with a 40-hour week. The candidate should have 0–2 years in UC support, knowledge of SIP/RTP, and familiarity with Microsoft Project and SharePoint.

Qualifications

• Associate or Bachelor's degree in Telecommunications, IT, or Project Management (or equivalent experience).
• 0-2 years in unified communications support, voice systems, or IT project coordination.
• Knowledge of VoIP technologies and Microsoft Teams.
• Knowledge of SIP, RTP, voice networking, and telephony concepts.
• Proficiency with project management tools (Microsoft Project, SharePoint).
• Strong organizational and communication skills.

Responsibilities

• Provide first-level support for UC platforms (Microsoft Teams, Zoom, Webex, VoIP/PBX systems).
• Troubleshoot voice quality, video conferencing, and collaboration platform issues.
• Configure user accounts, phone systems, dial plans, voicemail, and call routing.
• Manage UC project documentation, schedules, status reports, and deliverable tracking.
• Coordinate cross-functional meetings with IT teams, vendors, and stakeholders.
• Support UC deployments including phone system cutovers, Teams migrations, and room installations.
• Execute testing for voice quality, call routing, and E911 functionality.
• Coordinate procurement of UC equipment and manage vendor relationships.
• Develop user communications, training materials, and adoption resources.
• Maintain configuration management database and system documentation.
• Complete audits for UC and voice related billing and systems.
• Generate reports on UC utilization, call quality metrics, and project performance.

Skills

VoIP knowledge

MS Teams

SIP & RTP

Project coordination

MS Project / SharePoint

Education

Associate or Bachelor's degree in Telecommunications/IT/PM

Tools

Microsoft Project

SharePoint

Job description

Professional, Technical Support Engineering JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Technical Support Engineering Analyst I - Unified Communications & Project Administration Overview Support unified communications and voice technologies while coordinating UC&C project activities. Provide technical support for Microsoft Teams, VoIP systems, and video conferencing platforms, while managing project documentation, schedules, and stakeholder communication for UC deployments.

Key Responsibilities

• Provide first-level support for UC platforms (Microsoft Teams, Zoom, Webex, VoIP/PBX systems)
• Troubleshoot voice quality, video conferencing, and collaboration platform issues
• Configure user accounts, phone systems, dial plans, voicemail, and call routing
• Manage UC project documentation, schedules, status reports, and deliverable tracking
• Coordinate cross-functional meetings with IT teams, vendors, and stakeholders
• Support UC deployments including phone system cutovers, Teams migrations, and room installations
• Execute testing for voice quality, call routing, and E911 functionality
• Coordinate procurement of UC equipment and manage vendor relationships
• Develop user communications, training materials, and adoption resources
• Maintain configuration management database and system documentation
• Complete audits for UC and voice related billing and systems
• Generate reports on UC utilization, call quality metrics, and project performance

Qualifications

• Associate or Bachelor's degree in Telecommunications, IT, or Project Management (or equivalent experience)
• 0-2 years in unified communications support, voice systems, or IT project coordination
• Knowledge of VoIP technologies and Microsoft Teams
• Knowledge of SIP, RTP, voice networking, and telephony concepts
• Proficiency with project management tools (Microsoft Project, SharePoint)
• Strong organizational and communication skills

Preferred Qualifications

• Microsoft 365 Certified: Teams Administrator Associate
• CompTIA Network+, ITIL Foundation, or CAPM
• Experience with enterprise UC deployments and contact center technologies
• Knowledge of UC monitoring tools and audiovisual systems

Working Conditions Standard business hours with regular evening/weekend work during deployments and maintenance windows.

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 40

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.