Senior Engineering Executive

JLL; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

JLL is seeking an Engineering Executive for on-site roles in Bengaluru, KA. You will manage incidents, facilities helpdesk requests, and remote monitoring systems, ensuring SLA adherence and clear stakeholder communication.

The role involves producing regular reports and collaborating with engineering and facilities teams to optimize operations. Location is On-site in Bengaluru with a 54-hour week and cross-functional responsibilities across global locations.

Qualifications

• Experience in IT/helpdesk operations or facilities management is advantageous.
• Familiarity with incident management systems and reporting.
• Strong organizational and communication skills.

Responsibilities

• Handle incidents and work orders for critical systems across SLA boundaries.
• Manage facilities service requests globally and ensure proper escalation and follow-up.
• Monitor remote systems alarms and coordinate with stakeholders for timely resolution.
• Prepare and share daily, weekly, and monthly reports on call status, incidents, and trends.
• Collaborate with engineering and facilities teams to ensure smooth operations.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Engineering Executive

What this job involves?

Incident Management

• Handle incidents/work orders for critical systems within SLA on a global scale through incident management software
• Ensure timely updates and follow ups within SLA.
• Ensure timely escalations and notification/communication reaches the stakeholders properly.
• Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholder’s
• Timely communication to stakeholders for the incidents nearing closure SLA
• Prepare and share open incident status to stakeholder’s n monthly basis

Facilities Helpdesk

• Handle facilities service requests on a global scale through D365 /CFS tool
• Receiving and logging complaints containing complete details of the requests.
• Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department
• Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
• Keep tabs on feedback and communicate with the requestor to ensure the closure of the task
• Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls
• Assisting manager in conducting analyses is also within your scope.
• Prepare/contribute to the monthly management report for our clients.
• Working side-by-side with both engineering and facilities departments in handling our operational procedures.
• Collaborative mind-set

Remote Monitoring System

• Remotely monitor the mail and voice alarms for critical systems
• Monitor the Iconics alarms/faults for remote locations
• Escalate potential alarms/faults to the stakeholders as per the SLA
• Record the alarms/faults on shift basis
• Compile the alarms/faults record and share it to the stakeholders on monthly basis

Work Permits

• Prepare and share the weekday/weekend work report as per the SLA timelines
• Record the permit status communication
• Prepare and share the weekday/weekend end of work report as per the SLA timelines
• Compile all weekday and weekends report on monthly basis and share it to the stakeholders

Reports

• Prepare duty logs and sharing it to internal team at end of shift
• Prepare histogram and share it to internal team and clients on weekly basis
• Prepare daily reports on Iconics alarms/faults and share it to stakeholders on daily basis
• Prepare weekly incident report and share it managers on weekly basis
• Prepare monthly management reports and share it to stakeholders on monthly basis
• Prepare adhoc reports and share it to the stakeholder.

Putting best practices in place, Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the KRA are being met.

Sound like you? To apply, you need to be:

Technical hands

• Knowledge and penchant for using technology tools in delivering day-to-day tasks
• Excellent Organization, Time Management & prioritizing skills
• Attention to detail

Good communicator: Do you have a fluent of spoken and written English language? Can you communicate your colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.

Collaborative mind set: We believe that collaboration plays a central role in achieving success, Demonstrate flexibility in working with a team, you must possess a customer centric focus and superior organizational skills to manage daily activities effectively

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower

your ambitions through our dedicated Total Rewards Program, competitive pay and benefits

package.

Location

On-site –Bengaluru, KA

Scheduled Weekly Hours

54

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.