System Engineer - VoIP

Rvsiglobal; Jammu district, Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Annual Bonus

Provident Fund

Medical Insurance

Paid Time Off

Team Lunches

Job summary

RVS iGlobal is looking for a System Engineer- VOIP to join their Unified Communications team in Jammu/Gurugram. The role focuses on delivering expert technical resolutions, mentoring peers and driving continual improvement in service delivery.

You will provide technical support and troubleshooting for enterprise voice platforms, ensure high availability and SLA adherence, and collaborate with carriers and internal teams on upgrades and changes.

Qualifications

• UC/VoIP engineering experience in enterprise environments.
• Strong knowledge of SIP/RTP/DNS/DHCP and QoS concepts.
• Experience with UC platforms and IP telephony solutions.

Responsibilities

• Provide technical support, administration and troubleshooting for enterprise voice and UC platforms.
• Resolve incidents and fulfill service requests within ITIL-based SLAs.
• Perform root-cause analysis and implement preventative solutions.
• Coordinate with carriers, vendors and internal teams for platform upgrades and changes.
• Maintain technical documentation and knowledge articles.
• Mentor junior engineers and identify automation opportunities.

Skills

UC/VoIP engineering

SIP/RTP/DNS/DHCP

Routing & switching

SIP traces / Wireshark

ITSM / SLA processes

Automation / PowerShell

Customer focus / ownership

Documentation

Education

ITIL Foundation

CCNA / Network+

Microsoft Teams Certification

Tools

AudioCodes Mediant SBC

Teams Direct Routing

3CX

Mitel MiVoice Business

Webex

SIP Trunking

Job description

Jammu and Gurugram, India | Posted on 08/20/2026

RVS iGlobal is a White Label Tech support company providing technical support to mid-sized and large-sized IT businesses around the world 24x7x365. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors around the globe.

We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising service standards and quality. Our customers are spread across the USA from LA to New York, Europe from London to Frankfurt, and Asia from Dubai to Singapore. We are accoladed for providing world-class services to our clients from our Technical Operations center located in London and in India with top-notch infrastructure facilities such as high-speed internet, redundant power, and smart workspaces. Our team comprises highly trained certified professionals who are not only IT Engineers but also hold either MCITP, RHCE, or CCNA along with years of professional experience in the industry.

Our flexibility and our understanding of your business are the keys. We don’t have our SLAs. Our White Label Service means that we follow your business SLAs, standards, and procedures to provide seamless and smooth services to the end-users.

Job Description

RVSiGlobal is seeking aSystem Engineer- VOIP with a strong technicalbackground and a passion for problem-solving to join their growing team. Thisrole is integral to ensuring seamless communication solutions for a wide rangeof customers, delivering outstanding support and service.

Asa key escalation point within client’s Unified Communications (UC) supportteam, you will work closely with the broader Service Desk to deliver experttechnical resolutions, mentor team members, and help drive continualimprovement in service delivery. You will be responsible for resolving complexincidents, fulfilling service requests, and ensuring issues are handledefficiently and professionally.

Location:Jammuand Gurugram (On-Site)
Type:Full-Time

Reportsto:Unified Communications Team Lead / Service Desk Manager
Department:Unified Communications / IT Services

Role Summary

Providetechnical support, administration and troubleshooting for enterprise voice andUnified Communications platforms, ensuring high service availability, SLAcompliance and customer satisfaction.

Requirements

Key Responsibilities

• Support and maintain3CX, Webex, Mitel, Microsoft Teams DirectRouting and AudioCodes SBCs.
  
• TroubleshootSIP, RTP, call routing, connectivity, SBC andvoice-quality issues.
  
• Support Contact Centre, Voicemail, Softphone and UC environments.
  
• Manage incidents and service requests within agreedSLAs/ITILprocesses.
  
• Perform root-cause analysis and implement preventative solutions.
  
• Work with carriers, vendors and internal Network/Infrastructureteams.
  
• Support upgrades, migrations, changes and platform enhancements.
  
• Maintain technical documentation and knowledge articles.
  
• Identify automation and continuous-improvement opportunities.
  
• Provide guidance and mentoring to junior engineers.
  

Skills & Experience

• Professional experience inUC/VoIP engineering and enterprisetelephony.
  
• Strong knowledge ofSIP, RTP/RTCP, TCP/IP, DNS and DHCP.
  
• Good understanding ofrouting, switching, VLANs, NAT,firewalls and QoS.
  
• Experience analysingSIP traces, logs and packetcaptures/Wireshark.
  
• Strong troubleshooting, analytical and problem-solving skills.
  
• Experience working inSLA-driven Service Desk/ITSMenvironments.
  
• Knowledge ofITIL, incident, problem and change management.
  
• Strong communication, customer-service and ownership skills.
  
• Experience withAudioCodes Mediant SBC, Teams Direct Routing,3CX, Mitel MiVoice Business, Webex and SIP Trunking.
  
• PowerShell/scripting and automation experience.
  
• ITIL Foundation, CCNA/Network+, Microsoft Teams or relevant vendorcertifications.
  

Key Performance Expectations

• Meet or exceed incident and service-request SLAs.
  
• Deliver high customer satisfaction and effective technicalownership.
  
• Reduce recurring incidents through proactive problem management.
  
• Improve efficiency through automation and continuous improvement.
  

WhatYou’ll Get

• Theopportunity to work with a skilled team of professionals in a fast-paced,customer-focused environment.
  
• Achance to contribute meaningfully to process improvements and technicalinnovations.
  
• Supportfor ongoing professional development and technical certifications.
  
• Annual Bonus
  
• Provident Fund
  
• Employee's StateInsurance Corporation
  
• MedicalInsurance
  
• Pick and Dropfacilities (Only for Female Staff)
  
• Day outs forStaff
  
• Team Lunches
  
• Maternity/Paternityleaves
  
• National andInternational tour packages after successful completion of service as percompany policies
  
• Paid Time Off
  
• Flexible workschedules and workplace perks like on-site snacks
  
• Salary reviewsare subject to annual performance/annual appraisal reviews