Professional, Technical Support Engineering

JLL; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

JLL is seeking an Technical Support Engineering Analyst I to support unified communications and project administration in Bengaluru. You will assist with Teams and VoIP deployments, manage project docs, and coordinate with IT teams and vendors to ensure successful UC implementations.

The role involves configuring systems, troubleshooting voice/video issues, and creating user communications and adoption materials. On-site location in Bengaluru with standard business hours.

Qualifications

• 0-2 years in unified communications support or IT project coordination.
• Knowledge of VoIP, SIP, RTP concepts and Microsoft Teams.
• Proficiency with project management tools (MS Project, SharePoint).

Responsibilities

• Provide first-level support for UC platforms (Teams, Zoom, Webex, VoIP).
• Troubleshoot voice quality and video conferencing issues.
• Configure user accounts, phone systems, dial plans, voicemail, and call routing.
• Manage UC project documentation, schedules, status reports, and deliverables.
• Coordinate cross-functional meetings with IT teams, vendors, and stakeholders.
• Support UC deployments including phone system cutovers and migrations.
• Develop user communications and adoption resources.

Skills

VoIP technologies

Microsoft Teams

Communication skills

Organizational skills

Project coordination

MS Project / SharePoint

SIP / RTP concepts

Education

Associate or Bachelor’s degree in Telecommunications, IT, or Project Management

Tools

Microsoft Project

SharePoint

VoIP tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Technical Support Engineering Analyst I - Unified Communications & Project Administration

Overview

Support unified communications and voice technologies while coordinating UC&C project activities. Provide technical support for Microsoft Teams, VoIP systems, and video conferencing platforms, while managing project documentation, schedules, and stakeholder communication for UC deployments.

Key Responsibilities

• Provide first-level support for UC platforms (Microsoft Teams, Zoom, Webex, VoIP/PBX systems)
• Troubleshoot voice quality, video conferencing, and collaboration platform issues
• Configure user accounts, phone systems, dial plans, voicemail, and call routing
• Manage UC project documentation, schedules, status reports, and deliverable tracking
• Coordinate cross-functional meetings with IT teams, vendors, and stakeholders
• Support UC deployments including phone system cutovers, Teams migrations, and room installations
• Execute testing for voice quality, call routing, and E911 functionality
• Coordinate procurement of UC equipment and manage vendor relationships
• Develop user communications, training materials, and adoption resources
• Maintain configuration management database and system documentation
• Complete audits for UC and voice related billing and systems
• Generate reports on UC utilization, call quality metrics, and project performance

Qualifications

Required:

• Associate or Bachelor’s degree in Telecommunications, IT, or Project Management (or equivalent experience)
• 0-2 years in unified communications support, voice systems, or IT project coordination
• Knowledge of VoIP technologies and Microsoft Teams
• Knowledge of SIP, RTP, voice networking, and telephony concepts
• Proficiency with project management tools (Microsoft Project, SharePoint)
• Strong organizational and communication skills

Preferred:

• Microsoft 365 Certified: Teams Administrator Associate
• CompTIA Network+, ITIL Foundation, or CAPM
• Experience with enterprise UC deployments and contact center technologies
• Knowledge of UC monitoring tools and audiovisual systems

Working Conditions

Standard business hours with regular evening/weekend work during deployments and maintenance windows.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

40

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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