Production Support(java springboot+AWS)

Infosys; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Infosys in Hyderabad is seeking an experienced Production Support professional to own L2/L3 support for Java Spring Boot services, ensuring high availability and rapid recovery. You will triage incidents, perform impact analysis, coordinate war rooms, and drive timely resolution within defined SLAs.

The role requires 8–10 years of enterprise production support experience, with strong hands-on Java/Spring Boot skills and AWS troubleshooting capabilities.

Qualifications

• 8–10 years of experience in Production Support / Application Support for enterprise applications.
• Strong hands-on experience with Java and Spring Boot in production environments.
• Working experience supporting applications on AWS, including troubleshooting cloud-based deployments and services.
• Strong understanding of incident management, RCA, and operational processes with excellent communication skills.

Responsibilities

• Own L2/L3 production support for Java Spring Boot services and ensure high availability.
• Triage incidents, perform impact analysis, coordinate war rooms, and drive timely resolution within SLAs.
• Conduct RCA and implement corrective/preventive actions to reduce recurring issues.
• Collaborate with development teams to propose code fixes, configuration changes, and safe rollout plans.
• Improve observability by tuning alerts/dashboards and defining actionable monitoring for critical journeys.

Skills

Java

Spring Boot

AWS

DevOps

Incident management

Education

Bachelor's/Master's in CS/IT

Tools

Logs

Traces

Job description

Skills Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Platform->Amazon Webservices DevOps,Technology->Java->Springboot

Key Responsibilities

• Production Stability & Incident Management - Own L2/L3 production support for Java Spring Boot services, ensuring high availability and rapid recovery.
• Triage incidents, perform impact analysis, coordinate war rooms, and drive timely resolution within SLAs.
• Conduct root cause analysis (RCA) and implement corrective and preventive actions to reduce recurring issues.
• Application & Platform Troubleshooting - Diagnose issues across application, API, and infrastructure layers using logs, traces, and metrics.
• Debug Spring Boot applications, analyze thread dumps/heap behavior when needed, and address performance bottlenecks.
• Collaborate with development teams to propose code fixes, configuration changes, and safe rollout plans.
• AWS Operations & Reliability - Support workloads running on AWS, ensuring secure access, stable deployments, and reliable integrations with AWS services.
• Improve observability by tuning alerts/dashboards and defining actionable monitoring for critical customer journeys.
• Operational Excellence - Create and maintain runbooks, SOPs, knowledge articles, and incident postmortems.
• Drive continuous improvement through problem management, automation opportunities, and release/change readiness checks.
• Mentor junior support engineers and promote best practices in troubleshooting and incident handling.

Minimum Qualifications

• Bachelor’s or Master’s degree in Computer Science/IT or related field (BTECH, BCA, MCA, MTECH).
• 8–10 years of experience in Production Support / Application Support for enterprise applications.
• Strong hands-on experience with Java and Spring Boot in production environments.
• Working experience supporting applications on AWS, including troubleshooting cloud-based deployments and services.
• Strong understanding of incident management, RCA, and operational processes with excellent communication skills.