Production support Engineer ( AWS+Java)

Infosys; Hyderabad; On-site; INR 1,400,000 - 2,600,000; Full time

Job summary

Infosys in India invites an experienced Cloud & Infrastructure DevOps Engineer to join our Enterprise Cloud team. You will own AWS-based infrastructure, design and optimize CI/CD pipelines, and deliver end-to-end production support for distributed applications and cloud-hosted platforms.

You will collaborate with cross-functional teams, implement security best practices, automate deployments, monitor systems, and drive operational excellence in a fast-paced, global delivery environment in

Qualifications

• Production support experience with ITIL and L3 support.
• AWS, Java, REST APIs expertise.
• Experience designing and maintaining AWS-based infrastructure.
• Strong problem-solving and stakeholder management.

Responsibilities

• Cloud & Infrastructure Engineering: design, implement, troubleshoot, and support AWS infrastructure.
• DevOps & CI/CD: design and optimize pipelines; manage deployments and release validation.
• Application & System Support: provide L2/L3 production support for distributed applications.
• Monitoring & Observability: implement dashboards and alerts; proactive performance management.
• Incident, Problem & Change Management: lead triage and resolution during incidents.

Skills

AWS Cloud

DevOps

CI/CD

Production Support

Incident Management

System Integration

Monitoring

Security Controls

Education

MCA/MSc/MTech

Tools

MuleSoft

IBM MQ

Kafka

SSIS

ESP Jobs

JAMS Scheduler

Active Directory

Job description

Job Description

We are seeking an experienced Cloud & Infrastructure DevOps Engineer with strong expertise in AWS Cloud Services, DevOps practices, CI/CD, Enterprise Application Support, System Integration, and Production Operations.

The ideal candidate will play a critical role in ensuring availability, reliability, scalability, and operational excellence of distributed applications and cloud-hosted platforms.

This position requires a blend of Cloud Engineering, DevOps Automation, Application Support, Incident Management, and Infrastructure Operations expertise, along with strong stakeholder management and problem-solving capabilities.

Roles & Responsibilities

Key Responsibilities

• Cloud & Infrastructure Engineering
• Design, implement, troubleshoot, and support AWS-based cloud infrastructure.
• Manage and optimize AWS services including:
• IAM and Security Controls
• AWS Lambda
• Amazon S3
• Amazon EC2
• AWS Event and Messaging Services
• Ensure cloud environments follow security, compliance, and operational best practices.
• Develop automation solutions to improve deployment and operational efficiencies.
• DevOps & CI/CD
• Design, manage, and optimize CI/CD pipelines using GitLab SaaS.
• Execute application deployments through automated pipelines and manual deployments when required.
• Support release planning, deployment validation, rollback strategies, and production readiness.
• Leverage GitLab Duo and DevOps best practices to improve software delivery lifecycle.
• Application & System Support
• Provide L2/L3 production support for distributed applications and enterprise platforms.
• Support both Commercial Off-The-Shelf (COTS) and internally developed applications.
• Troubleshoot application, middleware, infrastructure, and integration issues.
• Perform end-to-end transaction flow analysis across interconnected systems.
• Support high-availability environments and mission-critical applications.
• Integration & Middleware Management
• Design and support integrations across enterprise platforms.

Work with:

• REST/SOAP APIs
• MuleSoft Middleware
• Internal and External Application Integrations
• Analyze, troubleshoot, and optimize data flow processes.
• Enterprise Messaging & Scheduling
• Administer and support messaging platforms including:
• IBM MQ
• Kafka
• Support enterprise scheduling and batch processing tools:
• SSIS
• ESP Jobs
• JAMS Scheduler
• Authentication & Security
• Support enterprise authentication and authorization mechanisms:
• SAML
• OAuth
• Active Directory
• Implement security best practices for application and infrastructure access management.
• Monitoring & Observability
• Manage enterprise monitoring solutions including:
• AWS CloudWatch
• Splunk
• Dynatrace
• Seq
• Design dashboards, reports, alerts, and monitoring strategies.
• Implement Synthetic Monitoring and Real User Monitoring (RUM).
• Drive proactive issue identification and performance management.
• Incident, Problem & Change Management
• Incident Management
• Lead incident triage, prioritization, and resolution activities.
• Coordinate Major Incident Management processes.
• Manage escalations across internal and external stakeholders.

Technical Requirement

• Production Support--> ITIL--> L3
• AWS
• Java
• Rest API

Additional Responsibility

• Required Soft Skills
• Problem Solving
• Strong troubleshooting and analytical skills.
• Ability to diagnose complex production issues.
• End-to-end system dependency analysis.
• Impact assessment and decision-making under pressure.
• Communication
• Ability to communicate effectively with technical and business stakeholders.
• Experience providing executive-level updates during critical incidents.
• Clear documentation and reporting skills.
• Leadership
• Team mentoring and coaching.
• Knowledge sharing and capability building.
• Driving operational excellence initiatives.
• Ability to lead cross-functional teams during incidents and major releases.
• Customer Focus
• Strong ownership mindset.
• Excellent stakeholder management skills.
• Ability to manage expectations and maintain professional support interactions.

Educational Requirement

MCA,MSc,MTech,Bachelor of Engineering,BTech

Preferred Skills

Foundational-> Maintenance and Production Support process-> PLM Production Support process,Foundational-> Product Engineering-> Product Sustenance-> L3,Technology-> Cloud Security-> AWS - Infrastructure Security-> AWS Transit Gateway,Technology-> Java->Springboot

Service Line

Application Development and Maintenance