Production Support Executive

Tata Consultancy Services Limited; Pune District, Mumbai, Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an L3 Production Support professional for 24x7 operations. The role focuses on Unix, SQL, Shell Script, and database administration with strong communication skills.

Responsibilities include major incident handling, incident/SR/Problem management, ticket trend analysis, on-call support, audit/DR/deployment management, and ongoing automation and optimization.

Qualifications

• Must-Have Unix, SQL, Database, Shell Script and good communication.
• Good-to-Have ITIL skills and experience with ServiceNow and Stonebranch.

Responsibilities

• Major incident management including stakeholder/business communication.
• Incident, SR, and Problem management, Stakeholder management.
• Ticket trend analysis and RCA.
• On Call support.
• Audit, DR and Deployment management.
• Automation and optimization.

Skills

Unix

SQL

Database

Shell Script

Good Communication

Tools

ServiceNow

Stonebranch

Job description

Role- L3 Production Support 24*7

Required Technical Skill Set Unix, SQL, Shell Script, Database

Desired Experience Range 4-8 Years

Location- Mumbai, Pune, Indore, Bangalore, Chennai, Kolkata

Desired Competencies (Technical/Behavioral Competency)

• Must-Have - Unix, SQL, Database, Shell script, Good Communication Skill
• Good-to-Have - Production support and ITIL skills, ServiceNow, Stonebranch

SN Responsibility of / Expectations from the Role

• 1 Major incident management including stakeholder/business communication
• 2 Incident, SR , and Problem management , Stakeholder management
• 3 Ticket trend analysis and RCA
• 4 On Call support
• 5 Audit, DR and Deployment management
• 6 Automation and optimization