Production and Support Engineer

Erudio Technologies; Chennai; Hybrid; INR 500,000 - 900,000; Full time

Job summary

Erudio Technologies in Chennai, India seeks an experienced Production Support Engineer to monitor and troubleshoot production applications, ensuring system stability and minimizing downtime. The role emphasizes SQL querying, incident handling, and cross-team collaboration with IT and development teams.

You will participate in rotating shifts and on-call support to meet SLA requirements and support deployments, with a focus on effective communication and RCA documentation.

Qualifications

• Experience in Production Support / Application Support / L2 Support.
• Strong SQL and database troubleshooting.
• Familiarity with ITIL processes and ticketing tools.
• Knowledge of Linux/Unix commands.
• Ability to analyze logs and troubleshoot incidents.

Responsibilities

• Monitor production applications, servers, and system performance.
• Identify, troubleshoot, and resolve production incidents and application issues.
• Perform SQL queries to investigate data-related issues.
• Handle incident, problem, and change management processes.
• Analyze application logs and identify root causes of recurring issues.
• Coordinate with development, QA, infrastructure, and database teams.
• Ensure timely incident resolution according to SLA requirements.
• Support application deployments, releases, and post-deployment validation.
• Prepare incident reports, RCA, and technical documentation.
• Participate in rotational shifts, weekend support, or on-call support as required.

Skills

Production support

Application support

L2 support

SQL

Linux/Unix basics

Log analysis

Incident management

Communication

Tools

ServiceNow

Jira

Monitoring tools

SQL tooling

Job description

We are looking for an experienced Production Support Engineer to monitor, troubleshoot, and maintain production applications. The candidate should have strong troubleshooting, SQL, incident management, and application support skills to ensure system stability and minimize downtime.

Roles & Responsibilities

• Monitor production applications, servers, and system performance.
• Identify, troubleshoot, and resolve production incidents and application issues.
• Perform SQL queries to investigate data-related issues.
• Handle incident, problem, and change management processes.
• Analyze application logs and identify root causes of recurring issues.
• Coordinate with development, QA, infrastructure, and database teams.
• Ensure timely incident resolution according to SLA requirements.
• Support application deployments, releases, and post-deployment validation.
• Prepare incident reports, root cause analysis (RCA), and technical documentation.
• Participate in rotational shifts, weekend support, or on-call support as required.

Required Skills

• Experience in Production Support / Application Support / L2 Support.
• Good knowledge of SQL and database troubleshooting.
• Basic knowledge of Linux/Unix commands and shell scripting.
• Experience with application logs and monitoring tools.
• Understanding of incident management and SLA-based support.
• Strong analytical, troubleshooting, and communication skills.
• Familiarity with ITIL processes and ticketing tools such as ServiceNow or Jira.