Production Support Lead

Ifinsol Global; Hyderabad, Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Ifinsol Global is seeking a capable L2 Production Support Lead to guide a 20+ member team in Hyderabad/Bangalore. The role emphasizes incident management, event monitoring, and seamless production support across multiple environments.

The candidate should bring hands-on experience with L2 support, event management, and tools like ServiceNow, Splunk, AppDynamics, and ThousandEyes to ensure system reliability and performance.

Qualifications

• Relevant experience in L2 Production Support with current Lead experience.
• Experience managing a team of 20+ members.
• Strong team-handling and incident management skills in production environments.

Responsibilities

• Lead the L2 production support team and manage incidents.
• Coordinate event management and monitoring tools to ensure uptime.

Skills

L2 Production Support

Event Management

ServiceNow

Splunk

AppDynamics

ThousandEyes

Tools

Batch Monitoring & Scheduling

Unix/Linux

Windows Server Troubleshooting

Job description

Job Description: L2 Production Support Lead

Locations: Hyderabad / Bangalore
Interview Mode: Face-to-Face (F2F)

Experience: Relevant experience in L2 Production Support with current Lead experience, managing a team of 20+ members.

Primary Skills: L2 Production Support, Event Management, ServiceNow, Splunk, AppDynamics, ThousandEyes.

Secondary Skills: Batch Monitoring & Scheduling, Unix/Linux, Windows Server Troubleshooting.

Note: Candidates should have strong team-handling, incident management, and production support experience.