Production and Support Engineer

Tata Consultancy Services; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Tata Consultancy Services in Mumbai seeks an experienced Java Production Support Engineer (L2/L3) with 3-5 years of experience to monitor, triage, and resolve incidents in J2EE and microservices environments. You will handle SLAs, analyze logs, and support releases using Oracle/DB2, with ServiceNow/Jira for ticketing.

The role requires strong SQL, Unix/Linux skills, ITIL processes, and collaboration with dev teams.

Qualifications

• Experience in Level 2/3 production support for Java/J2EE applications.
• Strong troubleshooting and incident triage skills.
• Familiarity with Oracle/DB2 databases and SQL diagnostics.

Responsibilities

• Provide Level 2 support for J2EE and Microservices applications.
• Triage incidents, analyze impact, resolve within SLAs.
• Monitor health of applications, logs, and batch jobs; support releases and changes.
• Document known issues and workarounds; participate in handovers.

Skills

J2EE/Spring

Microservices

REST APIs

SQL/Oracle/DB2

Unix/Linux

Incident management

Tools

ServiceNow

Jira

Splunk/ELK

CI/CD exposure

ITIL

Job description

Role: Java Production Support Engineer-L2/L3

Experience: 3-5 Years

Location: Mumbai

Skillset:

• J2EE (Spring, Spring Boot)
• Microservices architecture
• RESTful APIs
• Oracle and DB2 databases
• Strong SQL troubleshooting skills
• Unix / Linux operating systems

Tools & Processes

• Ticketing tools: ServiceNow / Jira
• Log monitoring: Splunk / ELK (Preferred)
• CI/CD deployment support exposure
• ITIL Incident, Problem, and Change Management

Domain Experience (Preferred)

• BFSI / Banking / Financial Services experience

Responsibilities:

L2 Production Support Responsibilities

• Provide Level 2 support for J2EE and Microservices applications
• Perform incident triage, impact analysis, and resolution within SLAs
• Monitor application health, alerts, batch jobs, and services
• Analyze application, API, and middleware logs
• Perform data analysis using Oracle and DB2
• Support production releases and configuration changes
• Document known issues, workarounds, and resolutions
• Participate in shift handovers and stakeholder communication

L3 Production Support Responsibilities

• Act as escalation point for complex production issues
• Perform in-depth root cause analysis and implement permanent fixes
• Debug J2EE and Microservices application components
• Work with development teams on code-level fixes and optimizations
• Analyze database performance issues (locks, deadlocks, slow queries)
• Support Sev-1 and Sev-2 incidents and post-incident reviews
• Drive automation, monitoring improvements, and stability initiatives
• Mentor L2 team members and support knowledge sharing