Customer Support Executive — Tech Domain

SORIL Holdings; Bengaluru; On-site; INR 150,000 - 230,000; Full time

Benefits offered by this job

Stock options

Job summary

SkillRoom Talent is seeking Customer Support Executives for a leading tech product and SaaS company in Whitefield, Bangalore. You will troubleshoot software issues, assist with feature usage, and handle subscription queries via voice and email.

Role requires a graduate with 6 months in tech support, comfort with software, and strong English communication. Experience with Zendesk/Freshdesk/Intercom is preferred; stock options may be offered to high performers.

Qualifications

• Graduate in any stream (IT/Computer Science preferred).
• 6 months in tech product or SaaS customer support.
• Comfortable with software platforms and basic troubleshooting.
• Good English communication - written and spoken.

Responsibilities

• Handle voice and email support for software / SaaS product users.
• Guide users through feature usage, login issues, and subscription management.
• Escalate technical bugs and product issues to the engineering escalation team.
• Collect user feedback and log product improvement suggestions.
• Maintain FCR, CSAT, and SLA targets as per client requirements.

Skills

Tech Support

SaaS

Voice Process

Email Support

Troubleshooting

English Communication

Education

Graduate in any stream

IT/Computer Science preferred

Tools

Zendesk

Freshdesk

Intercom

Job description

Customer Support Executive - Tech Domain

SkillRoom Talent

1 applicant

Job Description

Hiring Customer Support Executives for a leading tech product and SaaS company BPO account in Whitefield, Bangalore. You will help users troubleshoot software issues, navigate platform features, and resolve subscription queries via voice and email.

Responsibilities

• Handle voice and email support for software / SaaS product users


• Guide users through feature usage, login issues, and subscription management


• Escalate technical bugs and product issues to the engineering escalation team


• Collect user feedback and log product improvement suggestions


• Maintain FCR, CSAT, and SLA targets as per client requirements

Requirements

• Graduate in any stream (IT/Computer Science preferred)


• 6 months in tech product or SaaS customer support


• Comfortable with software platforms and basic troubleshooting


• Good English communication - written and spoken

Preferred Qualifications

• Experience with Zendesk, Freshdesk, or Intercom


• Familiarity with SaaS products (CRM, HRMS, accounting tools)


• Tech domain branding on resume


• Stock options for high performers

Skills Required

Tech Support SaaS Voice Process Email Support Troubleshooting English Communication

About SkillRoom Talent

SkillRoom Talent is a leading staffing and placement firm placing candidates in top BPO and corporate companies across India.