Product Support Advocate II

Prgx India; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Prgx India seeks a customer support specialist to assist customers via phone, email or chat, troubleshoot issues, and collaborate with cross-functional teams to improve processes from Pune District, Maharashtra, India.

The role emphasizes maintaining product knowledge, analyzing feedback, and ensuring new features align with customer needs in a dynamic tech environment.

Qualifications

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve customer complaints and issues in a timely and professional manner.
• Collaborate with cross-functional teams to identify and implement process improvements.

Responsibilities

• Provide technical support to customers via phone, email or chat.
• Troubleshoot and resolve customer issues promptly and professionally.
• Collaborate with cross-functional teams to identify and implement improvements to processes.
• Develop and maintain knowledge of products and services to provide accurate information to customers.
• Analyse customer feedback and suggest improvements to products or services.
• Work closely with the development team to ensure new features meet customer needs.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve customer complaints and issues in a timely and professional manner.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain knowledge of products and services to provide accurate information to customers.
• Analyze customer feedback and suggest improvements to the product or service.
• Work closely with the development team to ensure new features and releases meet customer needs.