Process Trainer | Health Insurance

Star Health Insurance; New Delhi; On-site; INR 500,000 - 800,000; Full time

Job summary

Star Health Insurance is seeking a Training Lead to design and deliver classroom, OJT, and virtual sessions for sales and process teams in Delhi. The role focuses on identifying skill gaps and delivering product and process knowledge, while coaching staff to improve conversions and achieve targets.

You will train on CRM tools, compliance, and workflows, and monitor KPIs such as throughput, floor transitions, and sales output to drive performance.

Qualifications

• 1–7+ years in BPO, EdTech, insurance, or corporate sales training.
• Proficient in TNA, TNI, OJT and TT T with product training.
• Strong objection handling and communication skills.
• MS Office proficiency (PowerPoint, Excel).

Responsibilities

• Deliver classroom, OJT, and virtual training for sales and process teams.
• Identify skill gaps via call monitoring, sales data, and audits.
• Train staff on products, sales pitches, CRM, compliance, and workflows.
• Provide coaching and refresher modules to boost conversions and targets.
• Track KPIs like throughput, floor transitions, shrinkage, and sales output.

Skills

TNA

TNI

OJT

TTT

Product training

Objection handling

Communication skills

MS Office

PowerPoint

Excel

Tools

PowerPoint

Excel

Job description

Key Roles & Responsibilities

• Training Delivery: Conduct classroom training, on-the-job training (OJT), and virtual sessions for sales and process teams.
• Training Needs Analysis (TNA / TNI): Identify skill gaps through call monitoring, sales data review, and performance audits.
• Product & Process Knowledge: Train new hires and existing staff on company products, sales pitch, CRM tools, compliance, and process workflows.
• Coaching & Mentoring: Provide side‑by‑side coaching, feedback, and refresher modules to improve conversion rates and target achievement.
• Metrics Tracking: Monitor key performance indicators (KPIs) such as throughput, floor transition rates, shrinkage, and sales output.

Common Eligibility & Requirements

• Experience Range: 1 to 7+ years of relevant experience in BPO, EdTech, insurance, or corporate sales training.
• Key Skills: TNA, TNI, OJT, Train-The-Trainer (TTT), product training, objection handling, communication skills, and MS Office (PowerPoint/Excel).