Process Trainer

TP; Jaipur; On-site; INR 300,000 - 500,000; Full time

Job summary

TP is seeking a skilled Training & Development professional to lead learning initiatives for a busy BPO/contact center. You will design and deliver training programs for new hires and existing staff, ensuring strong product knowledge and adherence to process guidelines.

You will monitor learner progress through assessments and feedback, identify gaps, and partner with Operations and Quality to drive continuous performance improvements and high customer standards.

Qualifications

• Experience in Training & Development, preferably in a BPO/contact center.
• Ability to deliver effective training sessions for new hires and existing staff.
• Strong presentation, facilitation, and classroom management skills.
• Excellent verbal and written communication; strong coaching and interpersonal abilities.

Responsibilities

• Deliver training sessions for new hires and existing employees.
• Facilitate process training, product knowledge, and refresher sessions as required.
• Monitor trainee performance through assessments, role-plays, and feedback.
• Identify learning gaps and implement coaching plans.
• Collaborate with Operations and Quality teams to improve employee performance and maintain process standards.
• Track training effectiveness, maintain training records, and support employees in achieving business objectives.

Skills

Training & Development

Communication skills

Presentation & facilitation

Coaching & interpersonal skills

Problem-solving

Job description

Preferred Candidates: Professionals with experience in E Commerce Processes will be given preference.( International BPO experience)

Key Requirements:

• Experience in Training & Development.
• Deliver effective training sessions for new hires and existing employees.
• Facilitate process training, product knowledge sessions, and refresher training as required.
• Ensure employees develop a strong understanding of process guidelines, business requirements, and customer handling techniques.
• Monitor trainee performance through assessments, role-plays, mock calls, and feedback sessions.
• Identify learning gaps and implement appropriate coaching and improvement plans.
• Collaborate with Operations and Quality teams to improve employee performance and maintain process standards.
• Track training effectiveness, maintain training records, and support employees in achieving business objectives.

Candidate Requirements:

• Relevant experience in Training & Development, preferably in a BPO/contact center environment.
• Excellent verbal and written communication skills.
• Strong presentation, facilitation, and classroom management skills.
• Strong coaching, problem-solving, and interpersonal skills.