Trainer - BPO (Telesales)

Next Learn Technologies; Indore District, Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Next Learn Technologies in Indore, India seeks a training specialist to conduct process training for new hires and deliver program sessions across product, process, compliance, and sales domains. You will develop and update training content, SOPs, FAQs modules, and perform refresher and remedial sessions based on QA findings and business insights.

The role requires collaboration with QA and operations teams, and strong facilitation skills for telesales/BFSI contexts.

Qualifications

• Graduate/PG in any discipline.
• 2-4 years of experience in Training, preferably in Telesales, Insurance, BFSI, or Contact Center operations.
• Strong communication, presentation, and facilitation skills.

Responsibilities

• Conduct process training for new hires.
• Deliver product, process, compliance, and sales training programs.
• Develop and update training content, SOPs, FAQs modules.
• Conduct refresher and remedial training based on QA and business findings.

Skills

Strong communication

Presentation skills

Facilitation skills

Education

Graduate/PG in any discipline

Job description

Conduct process training for new hires. Deliver product, process, compliance, and sales training programs. Develop and update training content, SOPs, FAQs modules. Conduct refresher and remedial training based on QA and business findings.

Required Candidate profile

• Graduate/PG in any discipline
• 2-4 years of experience in Training, preferably in Telesales, Insurance, BFSI, or Contact Center operations
• Strong communication, presentation, and facilitation skills