Process Trainer

Mywhy; Navi Mumbai, Delhi; On-site; INR 350,000 - 520,000; Full time

Job summary

Mywhy in Navi Mumbai is seeking a Process Trainer with at least 12 months of experience to lead process training and new hire induction for BPO operations.

The role emphasizes strong communication, presentation skills, and the ability to develop SOPs, track performance, and manage attrition and shrinkage metrics.

Qualifications

• Process Training and new hire induction are mandatory.
• Experience with TNI/TNA and SOP development is expected.
• Ability to prepare training reports and MIS.
• Monitor SLA adherence and track performance.
• Understand attrition and shrinkage metrics.

Responsibilities

• Process Training & New Hire Induction
• TNI / TNA
• SOP development and implementation
• Training reports & MIS
• SLA adherence & performance tracking
• Attrition & Shrinkage metrics

Skills

Process Training

New Hire Induction

TNI / TNA

SOP Development

Training MIS

SLA Adherence

Attrition Shrinkage

Job description

• Experience as Process Trainer – minimum 12 months on paper is mandatory
• Strong operational knowledge of International BPO processes
• Voice / Chat experience will be considered
• Excellent communication and presentation skills

Required Candidate profile

• Process Training & New Hire Induction
• TNI / TNA
• SOP development and implementation
• Training reports & MIS
• SLA adherence & performance tracking
• Attrition & Shrinkage metrics