Process Trainer

Alorica; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Alorica in Bengaluru is seeking a Process Trainer to design and deliver training for various processes. You will conduct interactive sessions, assess employee progress, and tailor content to evolving workflows.

The role requires strong communication, presentation, and organizational skills, with experience in international BPO settings and a willingness to work rotational shifts.

Qualifications

• Proven experience as a process trainer or similar role.
• Excellent communication and presentation skills.
• Ability to assess and address individual training needs.
• Familiarity with modern training techniques and tools.
• Strong organizational and team management skills.
• International BPO experience is required.
• Comfortable with rotational shifts and time-off cycles.

Responsibilities

• Develop training modules and materials tailored to specific processes.
• Conduct interactive training sessions and workshops.
• Assess employee performance and provide feedback.
• Update training materials based on process changes or improvements.
• Maintain records of training activities and employee progress.

Skills

Training delivery

Communication skills

Presentation skills

Needs analysis

Organizational skills

Team management

BPO experience

Job description

Responsibilities of a Process Trainer

• Developing training modules and materials tailored to specific processes
• Conducting interactive training sessions and workshops
• Assessing employee performance and providing feedback
• Updating training materials based on process changes or improvements
• Maintaining records of training activities and employee progress

Requirements and Skills

• Proven experience as a process trainer or similar role
• Excellent communication and presentation skills
• Ability to assess and address individual training needs
• Familiarity with modern training techniques and tools
• Strong organizational and team management skills
• International BPO experience required
• Comfortable for rotational shift/ rotational off