Process Trainer (E-commerce)

PineQ Lab Technology; Pune District; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

Cab facility

Job summary

PineQ Lab Technology in Pune is seeking an on-site Process Trainer - E-Commerce with at least 2 years of trainer experience in e-commerce or contact-center operations. You will design, develop, and deliver training for new hires and existing staff to ensure customer service excellence and process knowledge.

Role requires strong English communication, curriculum design skills, and experience with LMS and video conferencing tools.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Minimum 2 years of on-paper experience as an E-Commerce Trainer.
• Strong training and facilitation skills with ability to engage diverse groups.

Responsibilities

• Design, develop and deliver training programs for new hires and existing staff.
• Conduct classroom and floor training sessions; facilitate refresher workshops.
• Prepare training materials and assessments; track participant performance.

Skills

Training facilitation

Curriculum design

English communication

Performance analytics

CX best practices

Seller onboarding knowledge

Training delivery tools

BPO/training experience

Education

Bachelor's degree or equivalent

Tools

LMS

Video conferencing

Presentation software

Job description

Designation: Process Trainer - E-Commerce

Location: Pune, Kharadi

Experience: Minimum 2 years of on-paper experience as an E-Commerce Trainer

Work Mode: Work from Office

Working Days: 5.5 Days

Shift: Rotational Shifts

Transportation: Both-Side Cab Facility

Budget : Up to 8.5 LPA

Interview Process: Virtual

Open to relocation cases as well.

• International Experience is a must.

Role Description: This is a full-time, on-site Trainer role based in Pune City. The Trainer will design, develop, and deliver training programs for new hires and existing team members, focusing on customer service excellence, process knowledge, and system usage. Daily responsibilities include conducting classroom and floor training sessions, facilitating refresher workshops, preparing training materials and assessments, and tracking participant performance. The Trainer will collaborate with operations and quality teams to identify skill gaps, update training content, and ensure alignment with client requirements and internal standards. The role also involves maintaining training documentation, reporting training outcomes, and supporting continuous improvement initiatives.

Qualifications

• Strong training and facilitation skills, including the ability to engage diverse groups and adapt delivery methods to different learning styles.
• Experience in curriculum design, creating training materials, and developing assessments focused on customer service or contact center operations.
• Excellent communication and presentation skills, with proficiency in spoken and written English; additional language skills are an advantage.
• Ability to analyze performance metrics, identify skill gaps, and implement targeted training interventions.
• Solid knowledge of customer experience best practices, contact center workflows, and basic CX technologies and tools.
• Strong knowledge of Seller Support, Merchant/Seller Onboarding, Inventory, Order Management, and Issue Resolution.
• Strong presentation, facilitation, coaching, and interpersonal skills.
• Strong organizational and time-management skills, with attention to detail and the ability to manage multiple training batches or projects.
• Comfort with using digital tools for training delivery, including learning management systems, video conferencing platforms, and presentation software.
• Previous experience as a Trainer, Team Leader, or Quality Analyst in a BPO or customer service environment is preferred.
• Minimum of a bachelor s degree or equivalent experience in a relevant field such as Business, Education, Communications, or related discipline.
• Willingness to work from the Pune City site and flexibly adjust to business schedules when needed