Process Trainer

People Group; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

People Interactive (I) Pvt Ltd in Bengaluru seeks an experienced Training Specialist to design and deliver soft-skills programs for process trainers. You will work with stakeholders to ensure smooth delivery and develop targeted solutions based on needs analyses.

Ideal candidates have 4–7 years in BPO/call centre settings, a solid grasp of adult learning, instructional design, and strong communication and facilitation abilities for diverse groups.

Qualifications

• Experience in adult learning principles and instructional design.
• Strong facilitation and presentation skills.
• Ability to tailor training to diverse groups and stakeholders.

Responsibilities

• Design and deliver training programs for process trainers, focusing on soft skills development.
• Develop and maintain effective communication channels with stakeholders to ensure seamless delivery of training services.
• Conduct needs analysis to identify skill gaps and develop targeted training solutions.
• Collaborate with subject matter experts to create engaging learning materials and content.
• Monitor trainee progress, provide feedback, and evaluate program effectiveness.

Skills

Communication

Presentation

Interpersonal Skills

Instructional Design

Facilitation

Job description

Roles and Responsibilities

• Design and deliver training programs for process trainers, focusing on soft skills development.
• Develop and maintain effective communication channels with stakeholders to ensure seamless delivery of training services.
• Conduct needs analysis to identify skill gaps and develop targeted training solutions.
• Collaborate with subject matter experts to create engaging learning materials and content.
• Monitor trainee progress, provide feedback, and evaluate program effectiveness.

Desired Candidate Profile

• 4-7 years of experience in BPO/Call Centre industry or related field.
• Strong understanding of adult learning principles, instructional design methodologies, and facilitation techniques.
• Excellent communication, presentation, and interpersonal skills; ability to work effectively with diverse groups.

Language

- kannada & English

Location

- People Interactive (I) Pvt Ltd, G R Icon Building 3rd Floor, No 90 Industrial Area, Jyotinivas College Road, 5th Block, Koramangala, Bangalore- 560034