Process Specialist - TA Ops

enGen Global; Hyderabad, Chennai; On-site; INR 600,000 - 800,000; Full time

Job summary

enGen Global is seeking a customer-focused HR services professional to manage pre-ONB activities and support the Talent Co-ordinator's onboarding processes in Hyderabad, India. You will act as the primary liaison for Recruiters, Hiring Managers and Candidates, delivering timely, courteous responses and ensuring a smooth candidate experience.

Key responsibilities include handling employee document management via Workday and applying hands-on experience with I-9 validation and immigration

Qualifications

• Hands-on experience with LCC, I-9 validation, and immigration document generation.
• Customer-facing HR services experience.
• Knowledge of HR processes and Workday is helpful for onboarding tasks.

Responsibilities

• Provide courteous, reliable HR service to pre-hires, employees, and managers.
• Initiate employee document management via Workday.
• Navigate HR content to resolve inquiries quickly and accurately.

Skills

LCC

I-9 validation

Immigration document generation

Job description

Job Summary

This job will require to manage pre-ONB activities of a Talent Co-ordinator. This job will require a broad knowledge base across HR functional areas as a foundation to deliver timely, professional and courteous responses to Recruiter, Hiring Manager and Candidate to provide essential candidate exeprience. The incumbent will be the customer-facing representative for HR Services and operations. It is imperative that the incumbent possess the skills necessary to perform exceptional customer service, while performing transactions with a high degree of quality, accuracy and in a timely manner in accordance with agreed-upon service level agreements.

Essential Responsibilities

• Provide courteous, respectful and reliable service to HR customers, including pre-hires, active employees and managers.
• Initiate employee document management via Workday.
• Should hold hands-on experience of mentioned skills i.e., LCC, I-9 (validation) and Immigration document generation.
• Learn and understand HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately.