Process Specialist - Data Management

enGen Global; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

enGen Global is seeking a Process specialist for HR Data Management to support HR operations in Hyderabad. You will manage day-to-day employee lifecycle transactions, ensuring accuracy and timely responses.

The role requires broad knowledge across HR functions and strong customer service for internal customers, managers, and HR teams. You will work with Workday, Salesforce ticketing, and ServiceNow, applying knowledge-base content to resolve inquiries efficiently and accurately while maintaining

Qualifications

• Experience with HR data management and HR domains.
• Hands-on experience with Workday, Salesforce or ServiceNow.
• Strong customer service mindset and accuracy in transactions.

Responsibilities

• Provide courteous, reliable service to HR customers including pre-hires, active employees and managers.
• Handle day-to-day employee life cycle transactions with quality and timeliness.
• Navigate knowledge base to resolve inquiries using HR content and tools.
• Serve as a customer-facing HR Services and operations representative.

Skills

Workday

Salesforce

ServiceNow

Tools

Workday

Salesforce

ServiceNow

Job description

Job Summary

This job will require to manage day to day employee life cycle transations. This job will require a broad knowledge base across HR functional areas as a foundation to deliver timely, professional and courteous responses to internal customer, Managers, HRs. The incumbent will be the customer-facing representative for HR Services and operations. It is imperative that the incumbent possess the skills necessary to perform exceptional customer service, while performing transactions with a high degree of quality, accuracy and in a timely manner in accordance with agreed-upon service level agreements.

Essential Responsibilities

• Provide courteous, respectful and reliable service to HR customers, including pre-hires, active employees and managers.
• Workday functional experience, Salesforce ticketing tool/SNow. Should hold hands-on experience of mentioned skills
• Learn and understand HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately. E.g., position management, reporting line changes, CC changes etc.
• Role: Process specialist for HR Data Management