Process Specialist - HRO

Infosys BPM; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys BPM is seeking a Process Specialist to manage employee life cycle transactions in SAP SuccessFactors (Employee Central). You will ensure data integrity, SLA adherence, compliance, and high-quality HR service delivery across assigned geographies, reporting to the Team Lead.

You will execute end-to-end life cycle events (hire, transfer, terminations), update status changes, handle attendance and leave, support pre-payroll activities, and generate reports to support audits and control

Qualifications

• Graduate / Post Graduate in any discipline with 2–4 years hands-on HR Operations experience.
• Hands-on experience as an SAP SuccessFactors (Employee Central) user.
• Strong understanding of employee data management and HR transactional processes.
• Excellent English communication skills with customer focus and sense of urgency.

Responsibilities

• Execute end-to-end employee life cycle transactions in SAP SuccessFactors.
• Process changes in employee status such as reclassification and transfers.
• Handle leave and attendance related transactions as per defined processes.
• Resolve HR cases via ServiceNow with timely, high-quality support.
• Generate and validate SAP SuccessFactors reports for accuracy and compliance.
• Support pre payroll activities, audits, and control documentation.
• Deliver transactions per defined SLAs and drive continuous improvement.

Skills

HR Operations

English communication

Education

Graduate / Post Graduate in any discipline

BCom

Tools

SAP SuccessFactors (Employee Central)

Job description

Job Summary

The Process Specialist is responsible for accurately processing and managing employee life cycle transactions using SAP SuccessFactors (Employee Central) as the system of records. The role ensures data integrity, SLA adherence, compliance, and high-quality HR service delivery across assigned geographies. This position will report directly to the Team Lead.

Responsibilities

• Execute end to end employee life cycle transactions in SAP SuccessFactors including:
  
  
  
  • Hire, Rehire, Transfers, International Transfers
  
  
  • Position creation and position mapping, Job and employee data changes, Terminations and retirements
  
  
  
  


• Process changes in employee status such as:
  
  
  
  • Reclassification, Active to inactive movements
  
  
  • Full time to part time (and vice versa)
  
  
  
  


• Handle leave and attendance related transactions in line with defined processes.
  
  
  
  • HR Service Delivery & Case Management
  
  
  
  


• Resolve HR cases via ServiceNow, ensuring timely, high quality support.


• Maintain professional communication with HR stakeholders and employees.


• Compliance, Controls & Reporting
  
  
  
  • Support pre payroll, audits, and control documentation.
  
  
  • Generate and validate SAP SuccessFactors reports, ensuring data accuracy and compliance.
  
  
  
  


• Process Excellence & SLA Management
  
  
  
  • Deliver transactions as per defined SLAs (quality & timeliness).
  
  
  • Drive accuracy, efficiency, and continuous improvement in high volume operations.
  
  
  
  

Skill & Experience Requirements

Mandatory

• Graduate / Post Graduate in any discipline ,2-4 years of hands on experience in HR Operations, with strong exposure to Hire to Retire processes.


• Mandatory hands-on experience as an SAP SuccessFactors (Employee Central) user.


• Strong understanding of employee data management and HR transactional processes.


• Excellent English communication skills with strong customer focus and sense of urgency.

Preferred / Good to Have

• Experience working on HR operations across USA, AF MENA, and LATAM regions.


• Exposure to ServiceNow or similar HR ticketing tools with Proficiency in MS Office tools, especially MS Excel and Outlook.


• Experience working in SLA driven, shared services or global delivery environments.

Behavioral & Competency Requirements

• Strong attention to detail and data accuracy.


• Results oriented and deadline driven with the ability to prioritize multiple tasks.


• Ability to work independently as well as collaboratively in a team environment.


• High commitment to quality, compliance, and customer satisfaction.

Educational Requirement

BCom

Preferred Skills

HRO

Service Line

BPO Service Line